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December 9th, 2024 15:48

NetWorker Management Console failing to start

Hello,

I'm having an issue with the NetWorker Management Console while being started I see a Security Warning about the connection to this website being untrusted. I click continue accepting the risk and then a Unable to launch the application message:

I have 2 options here: Ok and Details, where Ok will close the window and nothing happens. Under details I see the following error under the Exception tab:

java.lang.ClassNotFoundExceptionat com.sun.javaws.Launcher.doLaunchApp(Unknown Source)at com.sun.javaws.Launcher.run(Unknown Source)at java.lang.Thread.run(Thread.java:750)

This happens on Mac M1, Running macOS 15.1 (24B83).

I have already added the HTTP://nw-address.com:9000 under the exceptions list in the Java Control Panel. I did also add the gconsole.jnlp file as well and I did try to start it with javaws gconsole.jnlp leading to the same result.

I also reinstalled Java and try anew. Here is my current Java version:


java version "23.0.1" 2024-10-15
Java(TM) SE Runtime Environment (build 23.0.1+11-39)
Java HotSpot(TM) 64-Bit Server VM (build 23.0.1+11-39, mixed mode, sharing)
javac 23.0.1

I did install everything the respective official sites.

I would really appreciate some help here as I cannot find where the issue comes from or if macos is even compatible at this point.

Cheers!

Moderator

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9.2K Posts

December 9th, 2024 20:02

Hi,

Thanks for your question.

I am not sure how to change this on Mac but on Windows here are the instruvtions. https://dell.to/3ZqWgeO

Let us know if you have any additional questions.

1 Rookie

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2 Posts

December 10th, 2024 11:49

Hello Josh,

Thanks for the comment.

Unfortunately, I tested it and it did not help.

Any other suggestions would be great.

Best!

2 Intern

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191 Posts

December 10th, 2024 20:06

java 23? It would be better to use the Dell provided NW NRE (networker runtime environment) version, which is still java 8. There is a version for MAC as well, besides windows, linux and debian. That is a version that simply always works

https://dl.dell.com/downloads/G08HJ_NetWorker-Runtime-Environment-(NRE)--file-for-MAC.pkg

Version

19.10, 19.11, 19.6, 19.6.1, 19.7, 19.7.1, 19.8, 19.9

File Name

nre-mac-8.0.23.pkg

Checksum Values

File size

86.33 MB

Description

NetWorker Runtime Environment (NRE) 8.0.23 file for MAC. See NRE content in the appropriate NetWorker version Recommendations, Training and Downloads for Customers and Partners for details.

https://www.dell.com/support/kbdoc/en-us/000019118/networker-nre-networker-runtime-environment-introduction-and-installation?lang=en

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