fails bkp files on fileserver

Hello everyone! First I apologize for the English (I translated it on google). I'm new to Networker and have little experience with the tool, but until I manage it well, but today I have a problem, and I would like to ask the community for help, as I can't solve it. I have a Backup of a fileServer, which every time it runs as "incremental", the process ends successfully.

But when I take the same process and change to "full" the backup fails with the logs below, which I will already post! To point out, I recently upgraded from version 18.2 to 19.3, no other process has failed, all backups of VMs are successfully completed, I have the problem only with file backup. below the two logs listed in the process:

Log 01:

11/10/20 13:54:02 Step (1 of 5): nsrjobd has made a request to start this savegrp with PID-8574. 11/10/20 13:54:02 Action backup traditional 'backup' has initialized as 'backup action job' with job id 3264014 11/10/20 13:54:02 Step (2 of 5): Querying the group or policy for the configured group of clients with the savegrp PID-8574. 11/10/20 13:54:03 SRVFILESfs01.ipem.sp:F:\Arquivos requested level=full 11/10/20 13:54:03 Step (3 of 5): The group or policy information has been successfully returned. 11/10/20 13:54:03 Action backup traditional will run up to 100 jobs in parallel 11/10/20 13:54:03 Step (4 of 5): Creating a savefs job for all the configured clients. 11/10/20 13:54:03 Creating a 'savefs' job on the host 'SRVFILESfs01.ipem.sp'. 11/10/20 13:54:03 Policy 'FILESERVER', workflow 'FILESERVER_UNID_F', action 'backup', group 'FILESERVER_FILESERVER_DIARIO'. 11/10/20 13:54:03 Starting action backup traditional 'backup', which has 1 clients. 11/10/20 13:54:03 Starting a session on the host 'SRVFILESfs01.ipem.sp' to execute the job 'SRVFILESfs01.ipem.sp:savefs', which scans the file system to determine the files for backup. 11/10/20 13:54:03 The job 'SRVFILESfs01.ipem.sp:savefs' has been started on the client 'SRVFILESfs01.ipem.sp'. 11/10/20 13:54:03 SRVFILESfs01.ipem.sp:savefs started 11/10/20 13:54:03 savefs -s SRVFILESnw01.ipem.sp -c SRVFILESfs01.ipem.sp -g FILESERVER_FILESERVER_DIARIO -p -o "\"PSS:timeout_mins=60;\"" -l full -R -v -F "F:\\Arquivos" 11/10/20 13:54:04 Group FILESERVER_FILESERVER_DIARIO waiting for 1 jobs (0 awaiting restart) to complete. 11/10/20 13:54:09 SRVFILESfs01.ipem.sp:F:\Arquivos 11/10/20 13:54:09 level=full, vers=pools, p=4 11/10/20 13:54:09 The job 'SRVFILESfs01.ipem.sp:savefs' on the host 'SRVFILESfs01.ipem.sp' has been completed. 11/10/20 13:54:09 SRVFILESfs01.ipem.sp:savefs succeeded. 11/10/20 13:54:09 SRVFILESfs01.ipem.sp:savefs The job has successfully scanned the file system on the host 'SRVFILESfs01.ipem.sp'. The main save will now be started. 11/10/20 13:54:09 FILESERVER_FILESERVER_DIARIO:SRVFILESfs01.ipem.sp:savefs See the file '/nsr/logs/policy/FILESERVER/FILESERVER_UNID_F/backup_3264014_logs/3264015.log' for command output. 11/10/20 13:54:09 Step (5 of 5): Creating a pseudo_saveset job for all the configured clients. 11/10/20 13:54:09 Creating a save job for the save set 'pseudo_saveset' on the host 'SRVFILESfs01.ipem.sp'. 11/10/20 13:54:09 Parallel save streams per save set option value '-M#4' is being applied to save set 'pseudo_saveset' 11/10/20 13:54:09 Constructing the save command for the save set 'pseudo_saveset' on the host 'SRVFILESfs01.ipem.sp': save -LL -s SRVFILESnw01.ipem.sp -g FILESERVER/FILESERVER_UNID_F/backup/FILESERVER_FILESERVER_DIARIO -a "*policy action jobid=3264014" -a "*policy name=FILESERVER" -a "*policy workflow name=FILESERVER_UNID_F" -a "*policy action name=backup" -y "Thu Dec 10 23:59:59 GMT-0300 2020" -w "Thu Dec 10 23:59:59 GMT-0300 2020" -f - -m SRVFILESfs01.ipem.sp -M #4 -a "device interface=data domain" -a "Data Domain interface=IP" -b FILESYSTEM_Diario -o "\"PSS:timeout_mins=60;RENAMED_DIRECTORIES:index_lookup=on;REQUESTED_LEVEL:level=full;\"" -l full -q -W 78 -N pseudo_saveset "F:\\Arquivos". 11/10/20 13:54:09 Executing a 'pseudo_saveset' job on the host 'SRVFILESfs01.ipem.sp'. This job is an anchor save set for the workflow, and will be completed at the end of the client's backup. 11/10/20 13:54:09 SRVFILESfs01.ipem.sp:pseudo_saveset started 11/10/20 13:54:09 save -LL -s SRVFILESnw01.ipem.sp -g FILESERVER/FILESERVER_UNID_F/backup/FILESERVER_FILESERVER_DIARIO -a "*policy action jobid=3264014" -a "*policy name=FILESERVER" -a "*policy workflow name=FILESERVER_UNID_F" -a "*policy action name=backup" -y "Thu Dec 10 23:59:59 GMT-0300 2020" -w "Thu Dec 10 23:59:59 GMT-0300 2020" -f - -m SRVFILESfs01.ipem.sp -M #4 -a "device interface=data domain" -a "Data Domain interface=IP" -b FILESYSTEM_Diario -o "\"PSS:timeout_mins=60;RENAMED_DIRECTORIES:index_lookup=on;REQUESTED_LEVEL:level=full;\"" -l full -q -W 78 -N pseudo_saveset "F:\\Arquivos" 11/10/20 13:56:17 Group FILESERVER_FILESERVER_DIARIO waiting for 2 jobs (0 awaiting restart) to complete. 11/10/20 14:54:39 Action backup traditional 'backup' group 'FILESERVER_FILESERVER_DIARIO' is being aborted. REASON Aborted. 11/10/20 14:54:39 SRVFILESfs01.ipem.sp:F:\Arquivos aborted. 11/10/20 14:54:39 SRVFILESfs01.ipem.sp:pseudo_saveset aborted. 11/10/20 14:54:39 Group FILESERVER_FILESERVER_DIARIO (Aborted) waiting 180 seconds for 2 jobs to exit. 11/10/20 14:54:39 SRVFILESfs01.ipem.sp:F:\Arquivos Termination request was sent to job 3264017 as requested; Reason given: Aborted 11/10/20 14:54:39 SRVFILESfs01.ipem.sp:pseudo_saveset Termination request was sent to job 3264016 as requested; Reason given: Aborted 11/10/20 14:54:49 The save job for the save set 'F:\Arquivos' on the host 'SRVFILESfs01.ipem.sp' has been completed. 11/10/20 14:54:49 Job 3264017 for client SRVFILESfs01.ipem.sp exited with return code -1 11/10/20 14:54:49 Job 3264017 host: SRVFILESfs01.ipem.sp savepoint: F:\Arquivos had ERROR indication(s) at completion 11/10/20 14:54:49 SRVFILESfs01.ipem.sp:F:\Arquivos failed. 11/10/20 14:54:50 Group FILESERVER_FILESERVER_DIARIO waiting for 1 jobs (0 awaiting restart) to complete. 11/10/20 14:55:39 Group FILESERVER_FILESERVER_DIARIO (Aborted) waiting 120 seconds for 1 jobs to exit. 11/10/20 14:55:44 All jobs did not end gracefully, multiple abort requests forcing exit now... 11/10/20 14:55:44 group FILESERVER_FILESERVER_DIARIO aborted. 11/10/20 14:55:49 Unprocessed/pending input work items exist. 11/10/20 14:55:49 Action backup traditional 'backup' with job id 3264014 is exiting with status 'failed', exit code 1

Log 02:

181407:save: Step (1 of 5) for PID-4116: Save has been started on the client 'ipemstafs01.ipem.sp'. 174412:save: Step (2 of 5) for PID-4116: Running the backup on the client 'ipemstafs01.ipem.sp' for the save set 'pseudo_saveset'. 133073:save: The 'PSS:timeout_mins=' option valid value 60 has been detected and will override the default value 25. 174424:save: Step (3 of 5) for PID-4116: Creating the snapshot for the selected save sets. 174426:save: Step (4 of 5) for PID-4116: Determining whether the backup level is either full or incremental. 186857:save: Performing Level 'Full' Backup for 'ipemstafs01.ipem.sp:F:\Arquivos' 174430:save: Backup level for ipemstafs01.ipem.sp:F:\Arquivos = full. 181407:save: Step (1 of 5) for PID-7652: Save has been started on the client 'ipemstafs01.ipem.sp'. 181407:save: Step (1 of 5) for PID-9736: Save has been started on the client 'ipemstafs01.ipem.sp'. 181407:save: Step (1 of 5) for PID-3616: Save has been started on the client 'ipemstafs01.ipem.sp'. 174412:save: Step (2 of 5) for PID-7652: Running the backup on the client 'ipemstafs01.ipem.sp' for the save set '<2>F:\Arquivos'. 174412:save: Step (2 of 5) for PID-3616: Running the backup on the client 'ipemstafs01.ipem.sp' for the save set '<3>F:\Arquivos'. 174412:save: Step (2 of 5) for PID-9736: Running the backup on the client 'ipemstafs01.ipem.sp' for the save set '<1>F:\Arquivos'. 133073:save: The 'PSS:timeout_mins=' option valid value 60 has been detected and will override the default value 25. 133073:save: The 'PSS:timeout_mins=' option valid value 60 has been detected and will override the default value 25. 133073:save: The 'PSS:timeout_mins=' option valid value 60 has been detected and will override the default value 25. 180569:save: Identified a save for the backup with PID-3616 on the client 'ipemstafs01.ipem.sp'. Updating the total number of steps from 5 to 7. 174920:save: Step (3 of 7) for PID-3616: Contacting the NetWorker server through the nsrd process to obtain a handle to the target media device through the nsrmmd process for the save set '<3>F:\Arquivos'. 174908:save:Saving the backup data in the pool 'FILESYSTEM_Diario'. 175019:save:Received the media management binding information on the host 'ipemstanw01.ipem.sp'. 174910:save:Connected to the nsrmmd process on the host 'ipemstanw01.ipem.sp'. 175295:save: Successfully connected to the Data Domain device. 129292:save:Successfully established Client direct save session for save-set ID '4222273075' (ipemstafs01.ipem.sp:<3>F:\Arquivos) with Data Domain volume 'FILESYSTEMDiario.001'. 174922:save: Step (4 of 7) for PID-3616: Successfully connected to the target media device through the nsrmmd process on the host 'ipemstanw01.ipem.sp' for the save set '<3>F:\Arquivos'. 174422:save: Step (5 of 7) for PID-3616: Reading the save sets and writing to the target device. 180569:save: Identified a save for the backup with PID-7652 on the client 'ipemstafs01.ipem.sp'. Updating the total number of steps from 5 to 7. 174920:save: Step (3 of 7) for PID-7652: Contacting the NetWorker server through the nsrd process to obtain a handle to the target media device through the nsrmmd process for the save set '<2>F:\Arquivos'. 174908:save:Saving the backup data in the pool 'FILESYSTEM_Diario'. 175019:save:Received the media management binding information on the host 'ipemstanw01.ipem.sp'. 174910:save:Connected to the nsrmmd process on the host 'ipemstanw01.ipem.sp'. 175295:save: Successfully connected to the Data Domain device. 129292:save:Successfully established Client direct save session for save-set ID '4205495861' (ipemstafs01.ipem.sp:<2>F:\Arquivos) with Data Domain volume 'FILESYSTEMDiario.001'. 174922:save: Step (4 of 7) for PID-7652: Successfully connected to the target media device through the nsrmmd process on the host 'ipemstanw01.ipem.sp' for the save set '<2>F:\Arquivos'. 174422:save: Step (5 of 7) for PID-7652: Reading the save sets and writing to the target device. 180569:save: Identified a save for the backup with PID-9736 on the client 'ipemstafs01.ipem.sp'. Updating the total number of steps from 5 to 7. 174920:save: Step (3 of 7) for PID-9736: Contacting the NetWorker server through the nsrd process to obtain a handle to the target media device through the nsrmmd process for the save set '<1>F:\Arquivos'. 174908:save:Saving the backup data in the pool 'FILESYSTEM_Diario'. 175019:save:Received the media management binding information on the host 'ipemstanw01.ipem.sp'. 174910:save:Connected to the nsrmmd process on the host 'ipemstanw01.ipem.sp'. 175295:save: Successfully connected to the Data Domain device. 129292:save:Successfully established Client direct save session for save-set ID '4188718647' (ipemstafs01.ipem.sp:<1>F:\Arquivos) with Data Domain volume 'FILESYSTEMDiario.001'. 174922:save: Step (4 of 7) for PID-9736: Successfully connected to the target media device through the nsrmmd process on the host 'ipemstanw01.ipem.sp' for the save set '<1>F:\Arquivos'. 174422:save: Step (5 of 7) for PID-9736: Reading the save sets and writing to the target device. 181407:save: Step (1 of 5) for PID-7216: Save has been started on the client 'ipemstafs01.ipem.sp'. 174412:save: Step (2 of 5) for PID-7216: Running the backup on the client 'ipemstafs01.ipem.sp' for the save set 'F:\Arquivos'. 133073:save: The 'PSS:timeout_mins=' option valid value 60 has been detected and will override the default value 25. 180569:save: Identified a save for the backup with PID-7216 on the client 'ipemstafs01.ipem.sp'. Updating the total number of steps from 5 to 7. 174920:save: Step (3 of 7) for PID-7216: Contacting the NetWorker server through the nsrd process to obtain a handle to the target media device through the nsrmmd process for the save set 'F:\Arquivos'. 174908:save:Saving the backup data in the pool 'FILESYSTEM_Diario'. 175019:save:Received the media management binding information on the host 'ipemstanw01.ipem.sp'. 174910:save:Connected to the nsrmmd process on the host 'ipemstanw01.ipem.sp'. 175295:save: Successfully connected to the Data Domain device. 129292:save:Successfully established Client direct save session for save-set ID '4171941435' (ipemstafs01.ipem.sp:F:\Arquivos) with Data Domain volume 'FILESYSTEMDiario.001'. 174922:save: Step (4 of 7) for PID-7216: Successfully connected to the target media device through the nsrmmd process on the host 'ipemstanw01.ipem.sp' for the save set 'F:\Arquivos'. 174422:save: Step (5 of 7) for PID-7216: Reading the save sets and writing to the target device. 181407:save: Step (1 of 5) for PID-5188: Save has been started on the client 'ipemstafs01.ipem.sp'. 174412:save: Step (2 of 5) for PID-5188: Running the backup on the client 'ipemstafs01.ipem.sp' for the save set 'null'. 133073:save: The 'PSS:timeout_mins=' option valid value 60 has been detected and will override the default value 25. Received a termination signal. Terminating the save operation. Terminated the backup. 133079:save: Backups have been interrupted and are being aborted within the next 180 seconds ... 125796:save: The DPSS backup has been cancelled. 11/10/20 15:03:11.374954 find_idle_emitter() (tid:1): ERROR: Could not get Emitter Do MBS: Unable to find an idle emitter. 125798:save: DPSS save point 'ipemstafs01.ipem.sp:F:\Arquivos' has encountered a critical error. Received a termination signal. Terminating the save operation. Received a termination signal. Terminating the save operation. Received a termination signal. Terminating the save operation. Received a termination signal. Terminating the save operation. Received a termination signal. Terminating the save operation. parallel save streams summary ipemstafs01.ipem.sp: F:\Arquivos level=full, 0 KB 00:58:33 0 files parallel save streams summary savetime=1605027898