Difficulty attaching tape library disks to Networker 9.0

We currently are using networker 9.0.0.2 to attach an HP MSL4048 tape library.  We have the drivers installed on 2012 R2,  We followed the admin guide for adding the new library, it detected two tapes (//./Tape0 //./Tape1) yet when we try to access them or mount them it fails.

Per the support tech I spoke with this morning:

"

We should see the autochanger like

scsidev@2.8.0:STK L80             0104|Autochanger (Jukebox), /dev/sg11

So this is an OS level issue.

"

Yet the device path above looks to be unix based /dev not windows.  When a jbverify command is run it times out trying to communicate with the tapes after 10 tries.

From the NMC console the error seen:

\\.\Tape0 read open error: command completeled successfully (drive status is There is not a tape in the drive)

There was only a single driver available for all windows OS versions of the Tape Library so I'm a bit confused.  Any guidance other than linking the 9.0x admin guide would be welcome.

Thanks,