Unsolved
1 Rookie
•
3 Posts
0
171
September 23rd, 2023 05:41
Dell SupportAssist does not start
SupportAssist on my Dell XPS 15 stopped working recently. When I run it, is starts for a couple of minutes and then says This is taking longer than expected. We recommend restarting your PC and trying again.
@cracksjet Dell support got me to uninstall/reinstall it, which did not help. At that point they gave up and said the only remaining option was to reinstall Windows, which I'm obviously not going to do. Any help would be appreciated.
No Events found!
bbeckers1
2 Intern
•
191 Posts
0
September 23rd, 2023 13:20
unlikely that anyone will be able to assist you in a completely unrelated community?
nimrakhan
1 Rookie
•
1 Message
0
May 3rd, 2025 09:41
I’ve faced a similar issue before. Sometimes SupportAssist doesn’t start because of a corrupt installation or a background service not running properly. What worked for me was uninstalling SupportAssist completely, restarting the laptop, and then downloading the latest version from Dell’s official website.
Also, make sure all your Windows updates are installed—sometimes that can affect how apps run. Hope this helps