U4924DW, KVM switches to other device?

Question

I have a Dell Pro 16 laptop and a Dell G15 Laptop connected to my U4924DW Monitor. I'm using the KVM and sharing the USB. In General when i'm on the device i want to be on it works great. My issue is, after a random amount of time the KVM will switch to the other device and then will sometimes jump back and forth for a bit. Other times it's just a one time jump. I will switch back and then a short time will pass and it will happen again.
Dell Pro 16 connected via USB-C to U4924DW
Dell G15 connected via HDMI & USB-A to USB-C

On both matches i have uninstalled and reinstalled the Dell Display Peripheral Manager, i have setup a shortcut to switch via my keyboard. i have checked and i'm not accidently triggering that key set for the shortcut.

Is there something i'm doing wrong or is there something i can do about this random switching?

DELL-ChrisM2 · Answer

Contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private U4924DW Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag.

Is the U4924DW running firmware M2B108 or later? Check in Menu--> Others.

What version of DDPM is installed on both laptops? DDPM 2.2.0.19 is the latest.

ibmjr · Answer

@DELL-ChrisM2​ Yes to DDPM version is the current version is installed on both devices, Monitor shows M2B105 not M2B108 i will update it's firmware now and see if that solves it. If not i will contact Customer support on the chat.

ibmjr · Answer

Ok, so i have done all the updates Software/Firmware. I'm still having the issue, but so far it looks like it is software related. In what i'm seeing it looks like it is related to the keyboard shortcut. when i use the shortcut, it will switch back and forth on me. When i use the physical button on the monitor it seems work with no issues. i'm going to open a ticket with Dell Support now.

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

Monitors

U4924DW, KVM switches to other device?

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