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March 15th, 2025 21:03
U4320Q, black screen when ON
Hi guys. Does anyone know how to fix Dell U4320Q monitor? It always shows black screen. the only i can adjust is brightness of a backlight. Can't perform trouble shooting or factory reset from monitor itself as menu doesn't show up as well. The other interesting thing - if any laptop connected to it at first time it mirrors screen for a moment then get back to black one. Maybe there is some tools for factory reset, which you can suggest me to use? Can it be firmware issue? Appreciate your help.
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ejn63
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28.6K Posts
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March 15th, 2025 21:11
To reset the monitor, unplug it and all USB connections. Hold the power button for 30 sec. If that doesn't help, it sounds like an internal fault on the mainboard or power board -- meaning it's new monitor time.
m8
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March 15th, 2025 21:13
@ejn63 Thank you, i will try.