Unsolved
1 Rookie
•
2 Posts
0
284
February 20th, 2025 23:16
U4025QW, Windows OS DDPM, Network KVM not working (anymore)
for starters, it did work once, but only once.
Afterwards I updated to DDPM (from ddm) and I think I updated the firmware of the monitor (maybe I already did this not sure), but now there is no way I get it to work.
laptop1: Asus, windows 11-64 with hdmi and usb-c.
laptop2: Dell, windows 11-64 with usb4/thunderbolt.
Hopefully there is a bug in the new DDPM, cause this should work.
Even tried going back to ddm, but with no result. Cannot get it back to work.
anybody same issue?
No Events found!
DELL-Chris M
Community Manager
•
56.8K Posts
0
February 21st, 2025 14:02
Dell Support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Dell monitor Service Tag with them.
Before our users can assist, they need more data from you =
* What specific monitor model?
* Which version of Windows OS DDPM are you testing?
2.0.0.72 February 20, 2025
2.0.0.71 February 18, 2025 (No longer available)
changedmyusername
1 Rookie
•
2 Posts
0
March 12th, 2025 21:23
2.0.0.72 and network KVM stops working after a while. The pointer just gets stuck on the left top corner of the monitor. DDPM broke a lot of things and there are plenty of complaints around the web.
It's just broken software and DDM was just fine in all honesty.
DELL-Chris M
Community Manager
•
56.8K Posts
0
March 13th, 2025 16:44
@changedmyusername
* What specific monitor model?
changedmyusername
1 Rookie
•
2 Posts
0
March 13th, 2025 17:52
In my case it's the U3423WE.
MartinRK
1 Rookie
•
11 Posts
0
April 28th, 2025 12:46
I can confirm the new DDPM KVM does not work on the U4320Q with a Precision 7750 laptop. The previous KVM worked fine. It seems to work the first time it's started, or following a re-boot, but after waking from a sleep state it fails. Unfortunately it is not very easy to recover after the failure so I have had to remove DDPM from the machine and revert back to the old DDM to switch inputs.