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June 20th, 2025 14:03

U3219Q, MacBook not detecting video signal

I'm having the same issue with the same monitor. What to do with this?

This post was created from this comment on different post

Community Manager

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56.8K Posts

June 20th, 2025 14:04

I found the data = U3219Q

Built = October 20, 2020, 4 years/244 days old
Shipped = January 21, 2021
Warranty expired = 1 year/4 months/30 days ago on January 22, 2024

What specific MacBook model?

Using the provided U3219Q DP to DP cable and USB-C to USB-C cable, and retail HDMI to HDMI cable, can you test the U3219Q on a Windows OS computer to see if it works on any video IN port?

(edited)

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June 20th, 2025 14:34

My Macbook is an M2 MAX, running on Ventura 13.7.6.

But here's the strange part : the monitor is not taking clean signal from ANY device using HDMI or USB-C.
I tried my Canon camera : same issue.
I tried a Nintendo Switch : same issue. 


What's odd with the Macbook is that the screen does extend (in my Mac setting, it appears and I can move its position, and my mouse pointer can get out of the macbook screen and venture - invisibly - where the Dell monitor is... but the DELL Monitor keeps showing "No Signal"...

I don't have access to a Windows/PC at the moment unfortunately...

Community Manager

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56.8K Posts

June 20th, 2025 14:45

Try this "no cables/power button reset" again. If you still have the issue, then the U3219Q has a faulty internal component. 

* Turn the U3219Q off
* Disconnect the power cable from the U3219Q
* Disconnect every other cable from the U3219Q
* Disconnect any USB-A device from the U3219Q
* Disconnect the Ethernet cable from the U3219Q
* Press and hold the U3219Q power button for 8 seconds

* Disconnect the USB-C cable from the MacBook
* Restart the MacBook with lid open


* Connect the power cable to the U3219Q
* Connect the USB-C cable to the U3219Q
* Turn the U3219Q on

* Connect the USB-C cable to the MacBook

1 Rookie

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June 20th, 2025 14:55

No, this doesn't work.  I've tried several times.  

Community Manager

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56.8K Posts

June 20th, 2025 14:57

My opinion, time to replace it.

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