Unsolved
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July 21st, 2025 13:58
U2725QE, USB ports not working
Just took delivery of my U2725QE and hooked it up to my existing system S2719GF and AW3225QF. USB work on both just fine. ALL of my USB ports on the new monitor do not respond. Does this need to be returned or am I missing something simple?
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DELL-Chris M
Community Manager
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56.8K Posts
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July 21st, 2025 14:23
This is confusing.
Are you saying that all three monitors are connecting to each other?
Or, how is the U2725QE connecting to the computer source using which video out port and cable?
What computer source model and operating system?
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Exileblue
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July 21st, 2025 16:37
ejn63
10 Elder
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28.6K Posts
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July 21st, 2025 16:46
Did you connect a Thunderbolt cable between the PC and the upstream port on the monitor? This system has a Thunderbolt hub that requires a USB connection.
https://dl.dell.com/content/manual9020664-dell-ultrasharp-27-4k-thunderbolt-hub-monitor-u2725qe-user-s-guide.pdf?language=en-us
DELL-Chris M
Community Manager
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56.8K Posts
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July 21st, 2025 16:48
PC AMD 6800XT DP out port --> U2725QE DP to DP cable --> U2725QE #4 DP in port
PC USB-A port --> U2725QE USB-A to USB-C cable --> U2725QE #8 USB-C upstream port (page 13)
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Exileblue
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July 21st, 2025 17:13
Solved Chris thank you very much for help my bad, I had upstream in 6
Exileblue
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July 21st, 2025 17:17
BTW Chris just a heads up - DDPM does not recognise my 2725, however at least W10 does and allows me to configure my layout easily.
DELL-Chris M
Community Manager
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July 22nd, 2025 01:44
@Exileblue Are you testing DDPM version 2.1.0.24? The older versions are also listed there to test.