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September 17th, 2024 18:13
U2723QE, DDPM software is not working for macOS Sequoia 15
Dell U2723QE
DDPM software is not working for macOS Sequoia 15. I have a Dell U2723QE monitor.
When is the next scheduled software release? Why was this not prioritized when the Beta OS has been out for months. I can no longer use DDPM for my MacBook.
Please respond.
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DELL-Chris M
Community Manager
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October 21st, 2024 11:24
macOS DDPM 1.3.2.0015 released today on October 21, 2024 states =
Important Information
- This application requires the Display Data Channel/Command Interface (DDC/CI) to be enabled to work.
- This package supports the Mac 12, 13, 14 and 15 operating system.
Frank707
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September 18th, 2024 08:43
Same here! DDPM and Dell U2722DE is not working with macOS Sequoia 15.
sunnnn
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September 18th, 2024 22:36
Do you have a solution/response for this question? When can we expect the next release?
(edited)
pasqualesimonetti
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September 19th, 2024 16:26
Same here with U4320Q Monitors.
That's terrible, I cannot easily switch between devices!
Phil R
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September 20th, 2024 04:36
This thread was useful to figure out why window tiling was not going away on macOS Sequoia for me, despite me disabling it. When I quit the DDPM, the issue was resolved.
DELL-Chris M
Community Manager
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September 20th, 2024 14:02
@sunnnn No. Unknown. None of the Dell hardware or software teams have ever tested "beta" operating system. They will need to test the just released macOS Sequoia 15. All you and we can do is periodically check the Monitors Drivers page to see if a new DDPM is released.
sunnnn
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September 21st, 2024 18:29
@DELL-Chris M Gotcha! So, who do you think is the target audience for the Apple Developer Program which launches its Beta SW for developers to test out for bugs months before the official release? My bad to think that Dell "developers" would test the "beta" OS for their "customers" who buy their "products".
sunnnn
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6 Posts
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September 21st, 2024 20:33
PSA for my fellow-sufferers - I found this app BetterDisplay for Display control. betterdisplay.pro
I mainly needed KVM management. But this has many other Display control features. Supports Mac 15.
Enjoy!
morecroj
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September 22nd, 2024 04:31
As pointed out by another user here, Apple releases beta software releases precisely so that companies interested in supporting their customers can update and test their applications ahead of time of an official Mac OS release. Now Dell has an entirely preventable situation where customers' monitors are being crippled simply because they chose to update to the latest Mac OS version. Dell should be owning this and updating its software post haste, or at very least giving a reasonably detailed answer as to when an update can be expected.
I am also one of these users by the way, having bought a 3K 32 inch 6K monitor with KVM and camera that is now unusable and a broken/ always on "easy arrange" unless I exit DDPM entirely.
Hope that the next official Dell update will be more helpful.
(edited)
shansoft
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3 Posts
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September 23rd, 2024 01:39
@DELL-Chris M The whole point of developer program is to provide the developer on the upcoming changes and prep them for it. The RC of Sequoia was released about a week before the public release, and its beta was MONTHS before that.
As I stated earlier = None of the Dell hardware or software teams have ever tested "beta" operating system. They will need to test the just released macOS Sequoia 15. All you and we can do is periodically check the Monitors Drivers page to see if a new DDPM is released. DELL-Chris M
(edited)
DELL-Nat M
Community Manager
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3.2K Posts
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September 24th, 2024 14:30
Hi everyone, a trial version of the new DDPM is now available.
To obtain this pre-release software, please contact our support team using the Get Help Now feature located at the bottom right corner of this page.
Please note that access to the trial version will be granted only after signing the pre-release software terms (NDA).
You can choose to access it now by following the terms above, or wait until the global version is published on the product page.
IssyP
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September 26th, 2024 13:34
@DELL-Nat M , Do I still need to be under warranty? I used the "Get Help Now" chat but was directed to only self-help options after entering my service tag since out of warranty. Is there a link to the trial version?
sunnnn
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6 Posts
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September 27th, 2024 05:17
@DELL-Nat M Thanks for the update. Appreciate it. When is the global version scheduled for release? Is there a tentative date?
DELL-Chris M
Community Manager
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56.8K Posts
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October 2nd, 2024 12:07
macOS DDPM 1.3.2 will have support for macOS 15 Sequoia. The release date to the applicable Monitors Drivers & Downloads page should be mid-October.
creambuncho
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October 17th, 2024 01:33
@DELL-Nat M
tell me URL pre-release software