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March 12th, 2025 14:39
U2720Q, Factory Reset partially working
I manually set the Brightness to 26 and Contrast 70. I remember but not sure, the Default setting was 75/75 both entry. However, when I try to make Factory Reset it changes the Contrast to 75, but Brightness always stays at 26. I don't get it why Factory Reset not affect the brightness? It also impacts Custom Color settings, but not brightness. Anyone have any ideas as to what's causing this?
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DELL-Chris M
Community Manager
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March 12th, 2025 15:12
Correct. Per the U2720Q User's Guide page 36, 75/75 is the factory default.
If you are going to Others and running Factory Reset, and it stays at 26, that sounds like a hardware fault.
telepati
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March 12th, 2025 19:29
There must be a reason why Factory Reset resets all settings and only leaves Brightness. Maybe an app I'm using is preventing this. I need to look into this further.