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3 Posts
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6655
June 25th, 2018 21:00
U2718Q, green haze/tint after one week
Hello,
I've had my monitor (U2718Q) for about a week and a half. The monitor was working perfectly until one day I turned on the monitor and there was this strange green tint to the screen. This same tint is even present on just a standard black screen with just the dell logo on it. I've updated to the M2B102 firmware and it didn't seem to fix the issue. Is there a solution to this problem?
Thank you.
Example 1: https://imgur.com/gallery/k0DVSgU
Example 2: https://imgur.com/gallery/7wkEnoj
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FJankowski
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3 Posts
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June 26th, 2018 07:00
Could you clarify what you mean by operating system?
I don't have the monitor hooked up to a pc because I only used this monitor for console gaming. As for monitor settings, the only things I had adjusted was to turn the smart HDR on and upped the brigtness and contrast.
DELL-Chris M
Community Manager
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56.8K Posts
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June 26th, 2018 07:00
When connected to the console, open the U2718Q OSD (On Screen Display) and Factory Reset it, page 42. Then power it off, disconnect the HDMI cable from the U2718Q. I then need to see the stand alone pictures of the U2718Q colored screens while running its Built-in Diagnostics, page 51.
DELL-Chris M
Community Manager
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56.8K Posts
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June 26th, 2018 07:00
What changes did you make in the operating system prior to this issue? We need more data before we can troubleshoot;
* Go back to the top of the Monitors Forum
* Open, "Read this first before posting"
FJankowski
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3 Posts
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June 26th, 2018 15:00
All of the colors look great except for the Black and Text screens. Blacks will always have this green hue over it when displayed on screen.
DELL-Chris M
Community Manager
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56.8K Posts
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June 27th, 2018 04:00
Thanks for posting those. Read this.
Julioakawest
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1 Message
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May 5th, 2025 18:48
<You replied to a 7 year old post. Starting your own thread which will create a unique Dell case number for you. DELL-Admin>
Hi, my monitor did exactly the same nothing wrong yesterday. Today boom, please tell me there is a solution to this?
(edited)