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February 24th, 2025 08:40
S3422DWH, DDM not working, functions gone inactive, KVM tab disapeared
Hi,
I just got my S3422DWH monitor, and quality wise it is great. However, I encountered an issue with Dell Display Manager 2.
I have one desktop and one laptop, both connected to the monitor. I installed Dell Display Manager 2 for its KVM function. It works perfectly on my desktop, but when I open DDM on my laptop, the tab for KVM is missing, and all functions except "Easy Arrange" are greyed out. When I hover over the greyed-out tabs, it says, "Please check the online user guide to find out how to enable the inactive functions."
I searched the Dell support page and went through the entire DDM manual but couldn’t find any instructions regarding this issue.
I tried restarting DDM on my laptop, but the issue persisted. I also restarted my laptop, but the problem remained.
It works fine on my desktop, and DDM is the same version on both devices, so I believe the program is not unsupported. Any ideas on how to resolve this?
Thanks,
Hin
DELL-Chris M
Community Manager
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56.8K Posts
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February 24th, 2025 13:02
First,
Do you mean the new February 20, 2025 DDPM (Dell Display and Peripheral Manager) as shown on the S3422DWG Drivers & Downloads page?
-or-
The old DDM (Dell Display Manager) as shown in the FAQ Windows OS DDM and DDPM?
HC2025
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February 24th, 2025 20:47
Hi Chris,
I’m using the old DDM. My previous monitor was also a Dell, and I had been using the old DDM with it. I intend to continue using it because my laptop is a company device, and we have a strict policy on installing new applications.
Is it possible to fix the issue without requiring me to get the new DDPM?
Thanks,
Hin
DELL-Chris M
Community Manager
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56.8K Posts
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February 24th, 2025 21:49
You have not stated the specific version installed, but in the, "FAQ Windows OS DDM and DDPM", all of the DDM 2.x versions list the S3422DWG under, "Compatible systems".
HC2025
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February 25th, 2025 02:13
The version is 2.3.2.18 on both devices. I have no doubt it is compatible, as it is working fine on one of them