Unsolved
1 Rookie
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3 Posts
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49
January 29th, 2025 19:22
S3221SQ, no HDMI signal
I have had this Monitor since July 2024 and ever since I've had it when I run windows updates and restarts it cannot detect the HDMI input and goes to sleep. After multiple unplugs and plugs back in it finally see's the HDMI cable and runs normally. If I just put the PC to sleep for the night when I hit a key to turn it back on it starts and detects the HDMI every time. I have used 2 different HDMI cables . Currently the one that came with the monitor.
ASUS ROG Strix GeForce RTXTM 4060 Ti OC Graphics card
AMD Ryzen 5 7600 6-core processor
Windows 11 Pro 64bit
I would really like this fixed as it's a pain.
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DELL-Chris M
Community Manager
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56.8K Posts
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January 29th, 2025 20:12
Dell Support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private S3221SQ Service Tag with them.
Are you testing both of the S3221SQ HDMI in ports?
Connect like this and test restarts =
RTX 4060 TI DP out port --> DP to DP cable --> S3221SQ DP in port
(edited)
KatGV
1 Rookie
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3 Posts
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January 30th, 2025 02:41
@DELL-Chris M are you saying I need to run 2 HDMI cables between the PC and monitor?
DELL-Chris M
Community Manager
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56.8K Posts
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January 30th, 2025 13:25
@KatGV No, sorry if I confused you. I was stating that since the monitor has two HDMI in ports (#4 HDMI 1, #5 HDMI 2 =
Did you test them both, one a time using the single HDMI cable from the 4060 HDMI out port?
(edited)
KatGV
1 Rookie
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3 Posts
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January 30th, 2025 16:13
Yes I tried both ports with and HDMI cable, they both had the same outcome No HDMI signal. And at one time I had a smaller screen plugged into one of them (dual screens) and the smaller screen had no message. Which I plan on getting another larger screen in the future. I will do the "get Help Now later as I have more pending things I need to get done atm. Thx Kat