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March 5th, 2025 15:55
S2722QC, USB-A downstream not recognizing 64GB USB stick
Hi,
My laptop is connected through the USB-C to the monitor and the both USB-A downstream ports are working properly when a keyboard or a mouse is connected, but they don't recognize a USB storage device.
I tried following advice from the article but it didn't help. Monitor firmware version: M3B201
S2722DC and S2722QC Monitor Downstream USB Ports are Nonfunctional
No Events found!
DELL-Chris M
Community Manager
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March 5th, 2025 16:12
That article purpose was to show users how to "enable" the USB-A ports in the Windows OS PC. Your usage of the USB-C to USB-C cable enabled the USB-A ports. If a USB-A mouse or USB-A keyboard always work in S2722QC USB-A ports 7 and 9, then the ports are functioning.
What specific USB-A storage device?
Does it require an external power cable?
The S2722QC USB-A ports only deliver 4.50 W.
(edited)
LostPurpleConnection
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March 5th, 2025 17:47
@DELL-Chris M Just a regular USB stick (Patriot Rage Supersonic 64GB), not an external hard drive. I tried a couple and none of them are recognized. They work fine connected directly to the laptop, so the sticks are not broken.
DELL-Chris M
Community Manager
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56.8K Posts
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March 5th, 2025 18:10
Hopefully another S2722QC user can post their findings of USB-A storage sticks.
Go HERE. Insert the private S2722QC Service Tag. What is the purchased warranty status?
LostPurpleConnection
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March 5th, 2025 19:25
@DELL-Chris M It's out of warranty. :/
If someone else could post their experiences with USB sticks, that would be great.