1 Rookie
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4 Posts
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1341
January 16th, 2023 16:00
S2722DZ, webcam only detected when partially or fully closed
Dell S2722DZ
S2722DZ webcam is only detected when partially or fully closed:
The webcam is not detected at all once it is fully opened:
It appears there is a switch or sensor that is supposed to turn off the webcam when it is closed. But for some reason it is working the wrong way around, i.e. it is turning off the webcam when it is open. Webcam is enabled in the OSD menu, and I have tried a hard reset of the monitor using these instructions which did not resolve the issue. I've already had my S2722DZ replaced once due to this exact same issue. Is anyone else experiencing the same issue?
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Dell_srinath_g
Community Manager
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52 Posts
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June 5th, 2024 15:23
Hello All,
Please follow the below steps to resolve or escalate the problem.
The Get Help Now icon is located at the bottom right corner of the page. Click it to chat with a LIVE agent for instant support. Please ensure you have your system service tag handy for quicker assistance.
The button is marked with an icon for easy recognition, as shown in the picture below:
If already outside of the purchased warranty period, there is nothing that Dell can do.
Self-Help:
Find your Service Tag
Dell customer care/service
#IWork4Dell
(edited)
BBAus
1 Message
1
January 19th, 2023 03:00
I have the exact same issue with a S2722DZ - started a few months ago now - and have been looking for a solution. Thanks dellettantee for explaining it so well. I would love a solution to this issue... I have two of these monitors (one at home, another at the office) and both have the same problem!
dellettantee
1 Rookie
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4 Posts
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April 24th, 2023 22:00
Update on my previous post.
The webcam is detected whilst it is closed (but of course just shows a black screen, because it's still inside the monitor body). When you open (i.e. raise / pop up) the webcam it it starts showing an image when it is partially opened, but as soon as the webcam is fully open the webcam disconnects and is no longer detected.
I've already had my S2722DZ monitor replaced under warranty twice in the last 6 months for this exact same issue - this will be the third time!
It seems like there is an electrical/data connection to the camera that comes loose when it is opened. Here is a video of the issue.
Update 7/29/2023 = Dell has issued me a refund, but did not provide any information on the cause of the issue or whether it is widespread.
Tee Hee 1997
1 Rookie
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1 Message
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October 1st, 2023 15:33
Just developed this problem after a little over 1 year of ownership. Very disappointed.
Preoccupied1985
1 Rookie
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1 Message
1
May 16th, 2024 23:28
Thank you for this article which helped me diagnose the problem after my IT guy spent an hour trying to figure it out. At least I know I’m not crazy. But I sure do wish Dell would post a real solution rather than just saying make sure the camera is enabled. 🙄