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August 3rd, 2025 21:47
S2721QSA, pop-up screen, padlock
Just yesterday a pop-up screen started flashing on the bottom right of my Dell monitor. It appears even when I turn off my desktop, so I’m guessing it originates from my monitor, rather than my desktop.
It’s a dark rectangle with a black bar across the top, and gray beneath the bar.
In the black bar it reads: Dell 27 Monitor
In the gray beneath the bar it says: Select option:
Below that are 5 images:
The first image is a padlock with a square below the padlock filled with three horizontal lines (this symbol is highlighted in blue);
The second symbol is a padlock with below it a circle with a line pointing up;
The third symbol is a padlock with below it both the square + the circle symbol;
The fourth symbol is a vertical line;
The fifth symbol is a monitor with below it a wrench criss-crossed with, possibly, a screwdriver.
Outside this pop-up, below it, are 4 separate symbols: an arrowhead pointing left, one pointing right, a check mark, and an ‘X’
Like I said, this pop-up just started appearing yesterday, and won’t go away. I’ve tried turning off the screen, turning off the CPU. They keep reappearing.
DELL-Chris M
Community Manager
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August 4th, 2025 12:59
Does the online S2721QSA User's Guide show a picture of what you are seeing?
Johnk079
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August 4th, 2025 13:13
It appears to be the OSD Lock Screen
instructions are to hold down button 4 for 4 secs to reset but that doesn’t work
suggests an issue with the button perhaps ? Stuck or shorted ?
DELL-Chris M
Community Manager
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August 4th, 2025 13:20
Possible. What is the age of this monitor? Check the rear label.
Johnk079
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August 4th, 2025 13:22
this is the image on the monitor

DELL-Chris M
Community Manager
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August 4th, 2025 13:28
Press the button under > to move to far right wrench screwdriver
Press the button under the check
If the Menu appears, go to Others
Run Factory Reset
(edited)
Johnk079
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August 4th, 2025 13:42
@DELL-Chris M
Thank you
When I press the arrow the pop disappears and reappears seconds later
if I hold down the third button where the tick is and press the arrow then I can move it across to the wrench and screwdriver but when I release the buttons the pop up again disappears and pops up a second later
DELL-Chris M
Community Manager
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56.8K Posts
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August 4th, 2025 13:44
Appears to be broken. Insert the private Service Tag here to check the warranty.
Johnk079
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August 4th, 2025 15:07
@DELL-Chris M
its only a month old so in warranty
how do I go about getting it fixed or replaced please ?
DELL-Chris M
Community Manager
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56.8K Posts
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August 4th, 2025 15:45
Dell does not repair monitors. See (6) HERE.
(edited)