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April 1st, 2025 15:35
S2721DGF, random black screen
no matter what i plug in, PS5 or PC, i get black screens, random. it is quite a new screen and very frustrating, any solutions?
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Unsolved
1 Rookie
•
1 Message
0
23
April 1st, 2025 15:35
no matter what i plug in, PS5 or PC, i get black screens, random. it is quite a new screen and very frustrating, any solutions?
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DELL-Chris M
Community Manager
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56.8K Posts
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April 1st, 2025 16:23
Dell Support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private S2721DGF Service Tag with them.
New purchased directly from Dell? What is the non-private 20 digit serial number on label?
The S2721DGF has video in ports = HDMI 1/HDMI 2/DisplayPort
The S2721DGF shipped with HDMI and DP cables
* What PC model?
* What PC video card?
* List all of the PC video out ports
* What operating system?
* Turn the S2721DGF and PS5 off
* From a different monitor connected to the PS5
- Turn the PS5 on
- Go to Settings --> Screen and Video
- Change from Automatic to 1440p
- Disconnect the other monitor from the PS5
* PS5 HDMI out --> S2721DGF HDMI cable --> S2721DGF HDMI 1 in
* Turn the S2721DGF on and enter the Menu--> Input Source
* Check HDMI 1
* Change Auto Select to Off
* Exit the Menu
(edited)