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1 Rookie

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2 Posts

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October 30th, 2020 10:00

S2421HS, DP in port not working from HP laptop?

Hi,

I have a new S2421HS monitor. The HDMI port is working fine, but the DP (DisplayPort) will not work. I purchased this S2421HS to be able to connect the DP to my work HP laptop so to make working from home easier.

I have tried two different DP cables. Any suggestions on what I may be doing wrong, or does my S2421HS have a fault?

Best regards

9 Legend

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14K Posts

October 30th, 2020 10:00

@pnjohns  Are you using basic DisplayPort cables, i.e. with a DisplayPort connector on both end rather than DisplayPort to HDMI cables, which cannot be used to connect a PC HDMI out source to a DisplayPort input?  And are you actually switching the input on the display over to DisplayPort when you want to use that input?  Sorry if these questions sound trite, but you'd be surprised how many people get tripped up by those two items.

9 Legend

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14K Posts

October 30th, 2020 13:00

@pnjohns  Ok, well that explains it.  Fyi when asking for technical assistance, it helps to provide basic technical detail, like the specifics of the cable types you're using, so that the people here who are willing to help have something work with.

In terms of what's going on here, I'm amazed at how often this comes up.  Typical DisplayPort to HDMI cables and adapters can only be used to connect a DisplayPort output on a PC/dock to an HDMI input on a display. They cannot be used to connect an HDMI output on a PC/dock to a DisplayPort input on a display.  This is because most -- but not all -- DisplayPort outputs support a capability called "Dual Mode DisplayPort" that allows them to fall back to native HDMI signaling to feed an HDMI input.  But HDMI outputs do not support sending a DisplayPort signal, and you cannot send a native HDMI signal into a DisplayPort input.  There are a very small handful of adapters that are specifically designed to go in the opposite direction of connecting an HDMI source to a DisplayPort input, like this one.  It incorporates an active signal converter chip to achieve this "opposite" conversion.  The USB connector is to provide power to run the converter circuitry.  But as you can see it's a bit different and more expensive from your typical DP to HDMI cables and adapters.  Note that if you choose not to go with that specific product, be aware that there are also "active" DP to HDMI cables/adapters designed to go in the more traditional direction of DP source to HDMI input.  Those exist in order to be used with DisplayPort sources that don't support Dual Mode DisplayPort and/or where that isn't allowed, such as AMD EyeFinity setups.  Those types of active adapters are simpler and less expensive than the one I linked, but they are NOT suitable for what you are trying to do.

Alternatively, if your laptop has a USB-C port that supports video output (laptop model information is also good basic technical info to provide upfront for next time, even if it's a non-Dell laptop), then you can use the much simpler option of a USB-C to DisplayPort cable.  But not all laptops with USB-C ports support video output through them.

1 Rookie

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2 Posts

October 30th, 2020 10:00

I am using a DisplayPort to HDMI cable, with a hdmi to display port adapter on the other end. I have done this on the monitors in the office (Not Dell though and it worked). I did switched over the ports, and took the Auto option off just in case.

Also tried the DisplayPort to HDMI cable from another PC that worked for the HDMI input, but that did not work for the DP input.

 

Thank you

9 Legend

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14K Posts

October 30th, 2020 13:00

@pnjohns  One last note.  With respect to your note about using a DisplayPort to HDMI cable with an HDMI to DisplayPort adapter on the other end, it's not entirely clear from that description whether you ended up with a contraption that gave you a HDMI connector on both ends (i.e. DP to HDMI cable with female DP to male HDMI connector attached to the DP side) or a DP connector on both ends (i.e. DP to HDMI cable with female HDMI to male DP attached to the HDMI side).  Here again, technical detail and clarity works wonders.  But either way, I wouldn't expect that to work.  And if what you want is a cable with the same connector on both ends, then just get a basic HDMI or a basic DP cable rather than a cable with different connectors on each end plus an adapter to flip one end back to some other connector.

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