S2417DG, BurnIn mode, random colors, #11

<Started your own thread. Edits done as per the Forum Code of Conduct. DELL-Admin.

This product has been a thorn in my side since the warranty expired with this exact issue.

To anyone reading this: There is no fix, as far as I know. No need to waste anymore time on the issue-- just turn off the monitor every time you turn off your PC, its the simplest solution (though still sub optimal obviously).

To Dell: Despite this Dell costumer service agent saying that they put some engineers on the task of fixing the issue via a firmware update, to this day, there still has been no firmware update which fixes the issue.

Absolutely atrocious that so many people have had this problem, and yet Dell *still* tacitly blames the costumers by implying they caused the issue on their own by entering and changing settings in the FSM. This is despite the fact that we have done nothing to enter or edit it. It just appeared out of nowhere after a power up, when the problem first started.

And guess what? To those within warranty, Dell doesn't even give the standard service for a clearly faulty product, which would be a full refund, or new replacement. No, this greedy corporation scrapes the absolute bottom of the barrel and sends you a *refurbished* monitor, likely with the same or other issues such as dead pixels (has been heavily documented too).
<Dell Policy = Any monitor exchange done after the first 30 days from the Dell invoice date will be refurbished. DELL-Admin>

Looking through every single thread and video on the internet about this issue, it has become extremely clear that Dell never has seriously attempted to solve the issue, or communicated to us costumers about a root cause. And on the off chance that they did actually try, they've never substantially communicated this. No explanation of why the firmware resets on every power off-- nothing.

Even if the vast majority of Dell's products don't have these issues, the clear disdain for their own costumers is appalling. I've told all my tech-interested friends about this whole ordeal and how horrible the communication from your side has been. Needless to say they'll avoid Dell, as I will (and have).

Have good rest of your day to whoever is reading this, hope you didn't waste as much time on this as I have.