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September 8th, 2025 07:46
Replacement monitor, same problem exists
So frustrating as I'm doing graphic work and its touch going on the laptop. So what's the solution?
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29
September 8th, 2025 07:46
So frustrating as I'm doing graphic work and its touch going on the laptop. So what's the solution?
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user_a1688c
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September 16th, 2025 01:36
What the heck! Actually fixed it myself by swapping out the new bon.elk port for my laptop Mac port that I had lent to my granddaughter - Voila! the monitor is working as it should: takeaway lesson - use Mac accessories in the first instance. Massively relieved it's working, but equally relieved for not having to use Dell Support again, ever I hope.
DELL-ChrisM2
Community Manager
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156 Posts
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September 8th, 2025 11:30
Dell GHN (Get Help Now) chat technical support must verify the ownership and warranty status of both the Laptop and Monitor. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tags with them. Once verified still in warranty, they will troubleshoot with you.
Our users need more data before they can assist you =
What Dell laptop model?
What Dell monitor model?
Touch on what?
How is the Laptop connecting to the monitor using which ports and cables?
user_a1688c
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September 14th, 2025 22:03
I have tried to work with Dell Bots to find a solution, but 75% of the time, the steps to verify and duplicate the issues still yield no solution. This is incredibly frustrating, given that it's a new Dell monitor and a new port hub, but the monitor is losing signal intermittently nonetheless.
DELL-ChrisM2
Community Manager
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156 Posts
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September 15th, 2025 12:27
Our users need more data before they can assist you =
What Dell laptop model?
What Dell monitor model?
Touch on what?
How is the Laptop connecting to the monitor using which ports and cables?
DELL-ChrisM2
Community Manager
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156 Posts
0
September 16th, 2025 14:48
@user_a1688c For our notes, what was the Dell monitor model? What Mac model? Is that bon.elk some sort of USB-C dock?
user_a1688c
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September 16th, 2025 22:27
I've repeatedly given these details to multiple Dell support bots so don't come at me now to sort yourself a rationale. Having been in an already heightened level of frustration for weeks, the last thing anyone needs is a complex system to seek fundamental support.