P3424WE, press CTRL three times, KVM disconnects devices

@Rizwan354​ Hi Rizwan, I already have the latest firmware (M2B103).

Also, in my original post I said: "When I had installed Dell Display Manager, it showed that I had no hotkeys configured.". I uninstalled it anyway, and the monitor doesn't have settings related to hotkeys.

The manual doesn't say anything about default hotkeys either.

@aitor_ec​ What is the use case for = press CTRL key three times

@DELL-Chris M​ . I don't have an use case for that, it sometimes happens accidentally while gaming, or using shortcuts from coding software I need for work. The main issue is that as in the video below, I reproduce it 100% when pressing it three times, but it can also happen while longpresses like for example CTRL+arrow key.

It's something that I don't want to happen. Please see the video I attached that showcases my issue, thanks in advance.

Also, see this picture from Dell Display Manager that shows that I don't have configured such hotkey:

Thus my question, WHY would you press CTRL key three times? What game requires this?

@DELL-Chris M​ I edited my post, it also happens randomly with shortcuts that require a longpress. For example CTRL+click, CTRL+arrow keys, or something as basic as CTRL+C/CTRL+V. But that doesn't always reproduce it and it's harder to record a video of that.

In any case I don't think that's the pont, it's like saying that if it hurts breathing I should not breathe. Is it expected that this monitor does that when pressing CTRL 3 times?

@Rizwan354​

Please, tell me where else could I have the hotkeys configured, since this is the only place I see anything about hotkeys:

Besides, usually this software doesn't allow multiple keystrokes of the same key but a combination of multiple keys.

I've been having this exact problem, it might be some KVM shortcut for switching input, but I can't find any documentation on this.

@mfstapert​ I guess you haven't solved it either?

I've noticed that sometimes if I change the usb port that the keyboard is conneccted to, it's apparently fixed, but then if I turn off the monitor and on again, it happens again.

@DELL-Chris M is there anything you can do? Talk to someone for a firmware update that either fixes this or allows the user to configure it from software?

The solution was to return the monitor and buy another brand.

Hi all,

The engineering team is actively working on a fix. Once available, the updated firmware will be posted on the computer’s support page. 

If you cannot wait for a final fix and it falls within the replacement policy, please contact support by clicking on the Get Help Now button at the bottom right corner of the page to talk to an agent.

We have the same problem. Two Dell monitors of this type, both demonstrate the same deficiency.

For us, one use case was repeated pressing of the Ctrl button to highlight the location of the mouse on the screen.

All P3424WE users with this Ctrl issue should now contact the GHN (Get Help Now) Technical Support agents by clicking the blue button on right. Provide to them your private P3424WE Service Tag number and this specific issue. Ask them for the i-rev firmware update. You will need to sign the NDA (Non-Disclosure Agreement).

If it helps, this is the link to P3424WE monitor support page  https://www.dell.com/support/home/en-us/product-support/product/p3424we-monitor/drivers