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June 29th, 2025 14:39
P2425HE, DDPM 2.1.0.20, incompatibility with Intel driver
I have been using DDPM for my Dell P2425HE with an HP 830 series notebook. The System is running on Windows 11 Pro edition. The system is recently crashing once I am using it connected to P2425HE. I observed with the crash dump debug that the DDPM program is causing the crash with incompatibility with Intel's driver. The notebook isn't that old, incompatible since it is a wide range sold series. The DDPM build team needs to deep dive into the non-compatibility with Intel's graphics driver.
Details from he crash dump
MM_INTERNAL_CODE: 2 IMAGE_NAME: igdkmd64.sys MODULE_NAME: igdkmd64 FAULTING_MODULE: fffff8028e840000 igdkmd64 CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: DDPM.Subagent. SYMBOL_NAME: igdkmd64+12d0ff STACK_COMMAND: .cxr; .ecxr ; kb BUCKET_ID_FUNC_OFFSET: 12d0ff FAILURE_BUCKET_ID: AV_R_(null)_igdkmd64!unknown_function OSPLATFORM_TYPE: x64 |
DELL-Chris M
Community Manager
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56.8K Posts
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June 29th, 2025 15:39
Dell GHN (Get Help Now) chat technical support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private P2425HE Service Tag with them. Once verified, they will troubleshoot with you.
You failed to state which DDPM version is installed?
Assuming you went to the HP site and installed the latest drivers?
arunprak4sh
1 Rookie
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2 Posts
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June 29th, 2025 19:19
Yes, I have installed the latest drivers from HP.
The version of DDPM I was running was (-1) 2.1.0.20 (I have updated to this *0.20 today)
Thanks for sharing the details about Get Help Now. I'm gonna wait for the next crash to have better troubleshooting.