1 Rookie
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1001
September 5th, 2024 13:28
P2425H, no display over USB Type-C Port
Dell P2425H
Bought New Monitor P2425H, tried to connect my laptop over USB Type-C available on quick access port. Laptop is charging, but no display. Can somebody confirm if it is supported or I'm missing something?
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Andy K
2 Intern
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176 Posts
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September 5th, 2024 17:08
You need to HE model for that
DELL-Chris M
Community Manager
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56.8K Posts
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September 5th, 2024 19:05
Andy K is correct.
The P2425H does not have USB-C port that sends Video + Data. See P2425H User's Guide pages 15/16.
$199 Dell Pro 24 Plus Monitor P2425H, video ports = HDMI 1.4/VGA/DP 1.2
$299 Dell Pro 24 Plus USB-C Hub Monitor P2425HE, video ports = HDMI 1.4/DP 1.4/USB-C
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Fiona H
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May 1st, 2025 07:36
So do I have to send this monitor back and get a different model? I thought it would work from the information on the sales page.
Fiona H
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May 1st, 2025 07:37
or is there an adapter I can get?
Fiona H
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May 1st, 2025 07:59
why does this monitor not come with an HDMI cable?
DELL-Chris M
Community Manager
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56.8K Posts
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May 1st, 2025 14:11
@Fiona H
Possible workaround = Laptop USB-C port --> retail USB-C to DP cable --> P2425H DP in port
Why no HDMI cable? Unknown as to why. All we know is that would have been a decision made by the Displays team. The sales page showed all what video cable ships with it.
P2425H sales page =
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