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January 3rd, 2025 00:47

P2422HE, Daisy chain troubleshoot, low resolution on 3rd monitor

Hello!

I have 3x P2422HE monitors connected with each other through DP to form a daisy chain. I have a Gigabyte G6X 9KG laptop connected to the first monitor with type C cable. Daisy chain seems to work, but the 3rd monitor has really low resolution - 640х480, and I'm unable to change it. Tried with another laptop - Lenovo T15p. Same situation. All the cables that I use are the one which came with the monitors.

Disconnecting the 3rd monitor from the daisy chain and connecting it separately to the laptop through HDMI solves the problem, and I can have all 3 monitors on FHD. However, I don't see any reason why I cannot use all 3 monitors through a daisy chain.

The problem (low resolution on 3rd monitor) and the solution (connect 3rd monitor through HDMI) are exact same with the two laptops, so I'm looking to troubleshoot elsewhere.

Some people on the web suggested turning off MST on the 3rd monitor, but this doesn't help.

Dell tech support seems to be gatekeeped by this page, so I have no other place to go but this forum.

Community Manager

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56.8K Posts

January 3rd, 2025 16:53

In your testing, are both Laptops connected to their provided AC power bricks? The reason I ask is that the P2422HE USB Type-C upstream port only delivers 65 W "back" to the Laptops so if using "battery only", maybe an issue. I am also wondering if the Laptops cannot provide the USB-C bandwidth throughput to set all three P2422HE to Full HD 1920x1080 60Hz?

The P2422HE should have the private Service Tag on the rear label and in the Menu- Others. You enter that private Service Tag on that Contact Technical Support page =




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January 3rd, 2025 20:44

@DELL-Chris M​,

I've tested both laptops with AC charging. Nothing changes:

I don't see why would the laptops be the problem. The G6X even supports DP 1.4 which should be an overkill for this scenario. Here's the serial number of the DP cables I use: "012dd-htn1-259".

I just don't see anything wrong.

2 Intern

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176 Posts

January 4th, 2025 14:30

I think The usual solution is to turn the USB data speed down, on the primary monitor. So the display traffic has priority

(edited)

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6 Posts

January 4th, 2025 14:47

@Andy K​,

I don't think I have such option on this monitor. The one and only setting related to this is MST on/off option. However, I'd rather not lose the USB speed anyway.

I'd love to get an official statement from Dell, but the support page is impossible to bypass (even after entering service tag). See:

Community Manager

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56.8K Posts

January 4th, 2025 14:51

The USB-C Prioritization toggle is found only in the UltraSharp monitors.

Forget the site. Click the blue "Get Help Now" on the right to Chat with an agent.

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6 Posts

January 4th, 2025 19:21

@DELL-Chris M​,

Okay, that's more like it. So, after trying to bypass the support page and then chatting with a bot though "Get Help Now", I finally managed to chat with a Dell agent. Barely worth the effort, though. Actually I am still in this chat waiting for their latest statement. It's been four hours. They tried to convince me that my hardware is incompatible. Then tried to convince me that this is an expected issue. Basically everything to dodge the work on their side. Clearly incompetent/lazy staff. I had this expectation, and somehow I'm still disappointed.

That said, I may have found the answer myself. Of course, I cannot consider this screenshot an official Dell response, but it's something. So I may buy a cable from type C (laptop) to DP (1st monitor) to test this. It's really sad I have such a hard time to find a guy from Dell who knows how their monitors work, but that's that. Actually, I bet the chat support would use this/mine answer to... answer me.

2 Intern

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176 Posts

January 4th, 2025 20:01

You will still end up with 2 cables though. So no actual advantage.  

one for video and one for data. And charge hopefully

personally I would rather have the 3rd monitor as an additional cable. 

the advantage of the latest TB standard means one of the lanes can change direction to improve speed 

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January 4th, 2025 21:13

@Andy K​,

I'm not sure if I understand you. If this actually works, I'm supposed to have all 3 monitors up and running FHD with a single cable from the laptop to the first monitor. If you mean that I'd lose the USB-A ports on the monitor, then yes. But I still don't see another cable involved here. Or you meant that I can connect my laptop to the first monitor with two cables in order to keep the USB-A ports? I didn't even consider that as an option.

2 Intern

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176 Posts

January 4th, 2025 21:34

Yes. If you are plugging in a display port to the monitor, it’s not going to charge the laptop. 
And if you have an external keyboard and mouse etc. that will need a connection to laptop. 

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January 4th, 2025 21:42

@Andy K​,

Yes.

Maybe I will remain using daisy chain for two monitors and HDMI for the 3rd separately. What I actually wanted was an approval/disapproval from Dell about everything discussed, but I guess I'm never getting that.

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