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February 10th, 2025 01:33
New monitor - cannot set it up
Cannot access On screen Menus and no sound (may be related)
Buttons will not call up left side menu on display
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Unsolved
1 Rookie
•
1 Message
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53
February 10th, 2025 01:33
Cannot access On screen Menus and no sound (may be related)
Buttons will not call up left side menu on display
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DELL-Chris M
Community Manager
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56.8K Posts
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February 10th, 2025 12:56
Dell Support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Dell monitor Service Tag with them.
Before our users can assist, they need more data from you =
* What specific monitor model?
* What specific PC model?
* What operating system is installed?
* How are you connecting the PC to the monitor?
Electric
1 Rookie
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20 Posts
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February 19th, 2025 01:50
It sounds like you're having trouble accessing the on-screen menu and there’s no sound, which could be related. Here’s what you can try:
Check Button Functionality: Ensure that the buttons on the monitor are not stuck or damaged. Press and hold the buttons for a few seconds to see if it activates the menu.
Check Input Source: Make sure the correct input source is selected on the monitor. If the monitor is set to the wrong input, it might not respond to the buttons properly.
Reset Monitor: If you can't access the menu normally, try a factory reset by holding down the power button for about 10-15 seconds, which might help restore functionality.
Power Cycle: Unplug the monitor from the power source for about 30 seconds and plug it back in. Sometimes this can resolve issues with buttons and menu access.
Sound Check: For the sound issue, check that the volume is turned up and that the audio output is correctly set to the monitor in your system’s settings.
Let me know if these steps help