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October 19th, 2025 18:43
Latitude 7490, P2419H, D6000, crash with DDPM version 2.1.2.12
My Latitude 7490 crash with DDPM version 2.1.2.12.
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October 19th, 2025 18:43
My Latitude 7490 crash with DDPM version 2.1.2.12.
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DELL-ChrisM2
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October 21st, 2025 14:16
Did the error appear when NOT using the dock?
Did the error appear when NOT using KVM?
If no to both, then perhaps the fault is with the latest DDPM 2.1.2.12 and the 2017 D6000. Consider uninstalling DDPM 2.1.2.12 and testing older versions of DDPM.
DELL-ChrisM2
Community Manager
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October 19th, 2025 18:45
To which Dell external monitor are you connecting the Latitude 7490?
N-F088f65
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October 19th, 2025 18:50
The monitor is Dell P2419H via HDMI.
However, I have a D6000 Docking Station in between.
N-F088f65
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October 19th, 2025 18:52
D6000 with DisplayLink is 12.1
DELL-ChrisM2
Community Manager
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October 19th, 2025 18:59
* Turn the P2419H and Latitude 7490 off
* Disconnect the D6000 Docking Station from P2419H and Latitude 7490
* Connect like this =
Latitude 7490 HDMI out port --> HDMI to HDMI cable --> P2419H HDMI in port
* Turn both on and retest DDPM
N-F088f65
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October 19th, 2025 20:36
@DELL-ChrisM2 I have to admit, that I had also a KVM looped in.
Now I am testing the monitor directly connected to L7490.
Just to let you know, that I also used to have BSD using latest DDM, that's why I changed to DDPM.
N-F088f65
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October 21st, 2025 08:30
I wonder, how long we want to test the configuration with bypassed Docking station and KVM...
N-F088f65
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October 21st, 2025 16:21
The answer is no to both.
I will consider testing an older version of DDPM or uninstalling it, as the latest DDP showed similar issue.
Thank you very much