Unsolved
1 Rookie
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2 Posts
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528
December 19th, 2024 08:02
Disable walk away lock / presence sensor?
Very happy with this monitor except that I cannot find any way of disabling the automatic walk away lock. This causes issues with programs I'm using.
No options to disable it in either Peripheral Manager or Display Manager. The only workaround seems to be to disable the webcam AND presence sensor with the "physical" menu which also disables the webcam that I need to use.
I've seen that some users (with other cameras than Dell) solves this with the automatic lock setting under Windows setting, Accounts and Sign-in options, but It's already deactivated.
The monitor is used with a laptop that also has a webcam but this only happens when the Dell monitor is connected.
How can I fix this?
Using Windows 11 23H2 22631.4602, A00-01-driver and A00-00-FW.
jkbb
1 Rookie
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2 Posts
1
December 19th, 2024 08:16
I should also add that this option isn't available:
https://www.microsoft.com/en-us/windows/tips/presence-sensing
I only have 2 "turn off"-choices under "Screen and Sleep".
DELL-Chris M
Community Manager
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56.8K Posts
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December 26th, 2024 15:35
Dell Support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private monitor Service Tag with them.
Before our users can assist, they need more data from you =
* What specific monitor model?
* What specific PC model?
* What GPU/video card is installed in the PC?
* List all of the available video out ports on the GPU/video card or PC itself
* How is the monitor currently connected to the GPU/video card or PC using which ports and cable?
SDartLH
1 Rookie
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7 Posts
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January 3rd, 2025 02:03
I had the same problem. I was able to switch ON proximity sensing as I thought I might like it, but I then couldn't find where I did it in order to switch it off!
Eventually I found it is not in Settings or Control Panel at all. It's in the little My Dell widget down in the systray!
XPS 16-9060, Win11 Home 24H2
(edited)