This post is more than 5 years old
6 Posts
0
8731
September 3rd, 2017 08:00
XPS 13 9343 Intel HD Graphics driver update fails
My XPS 13 9343 has a Intel HD Graphics 5500 adapter
The currently installed driver is
v10.18.10.4013 11/11/2014
Using the Dell product detector (at http://www.dell.com/support/home/us/en/19
Intel HD Graphics Driver
v20.19.15.4531 (A04) January 12, 2017
So, I downloaded the new driver installation file and double-clicked it to install it.
The installation outputs the following error message and then fails.
"The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.
Setup will exit."
I did capture the installation log, which I will not post here unless someone wants to see it. However, the last few lines read as follows.
Removed INF = C:\ProgramData\35100e5e-e356-4d38-8d2f-fb1390ad5669\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Graphics\igdlh64.inf
! Installed driver uses 4IDs and installing driver uses less. Get driver from manufacturer website.
IIF will NOT initiate reboot
Exit code = 0xA040
ResultCode = 41024
Has anyone experienced a similar problem when attempting to update their Intel HD Graphics 5500 driver?
theilsa
6 Posts
1
October 9th, 2017 08:00
Eureka! I found the below-linked thread on the German Dell community forum, where it was suggested to extract/unpack the driver EXE file and install the driver manually from the INF file. It worked for me,. I now have Intel HD Graphics 5500 driver version 20.19.15.4531 installed. The INF file to look for in the extracted files, Graphics directory, is igdlh64.inf.
de.community.dell.com/.../18359
DELL-Jesse L
Moderator
•
17.7K Posts
0
September 5th, 2017 10:00
theilsa,
Click the link to download the driver for your xps9343.
Dell xps 9343 Drivers, Downloads and Manuals
ralx
2 Posts
0
September 25th, 2017 18:00
The linked driver returns the same error on my XPS 13 9343 than the one on the Drivers page, in fact it seems to be same driver.
theilsa
6 Posts
0
September 25th, 2017 20:00
DELL-Jesse L, the driver available on the page you linked to is the driver version that I'm having the trouble with. That is, v20.19.15.4531 (A04) January 12, 2017.
Since my OP, I did successfully install v20.19.15.4463, 5/25/2016, but when I try to install v20.19.15.4531 on top of it, I still get the same error as described in the OP.
"The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.
Setup will exit."
SGThomson
1 Message
0
October 3rd, 2017 08:00
I have a similar issue and would like to find a solution.
theilsa
6 Posts
0
October 9th, 2017 07:00
For what it's worth, here's the (attempted) installation log for Intel HD Graphics Driver
v20.19.15.4531 (A04) January 12, 2017. Perhaps others having the same problem with their XPS 13 9343 and the 12 Jan 2017 purported Intel 5500 driver update can compare this to their own logs and we can together figure out where Dell went wrong with posting this driver update on their support site.
==============================================
[10/09/17 07:44:16] Update Package Execution Started
[10/09/17 07:44:16] Original command line: "C:\Users\xxxxxxx\Downloads\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04.EXE"
[10/09/17 07:44:16] DUP Framework EXE Version: 3.4.4.35
[10/09/17 07:44:16] DUP Release: RTWTFA04
[10/09/17 07:44:16] Initializing framework...
[10/09/17 07:44:16] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client
[10/09/17 07:44:17] logo.png
[10/09/17 07:44:19] User Command: attended
[10/09/17 07:44:19] DUP Capabilities Value: 41943039 (0x27FFFFF)
[10/09/17 07:44:19] DUP Vendor Software Version: 20.19.15.4531
[10/09/17 07:44:19] Local System/Model Compatible with this Package? Yes
[10/09/17 07:44:19] Local System OS Version: 6.3.0.0
[10/09/17 07:44:19] OS Compatible with this Package? Yes
[10/09/17 07:44:19] Local System OS Language: EN
[10/09/17 07:44:19] Language Compatible with this Package? Yes
[10/09/17 07:44:19] Extraction-miniunz path: C:\PROGRA~3\D18A73~1\dell\drivers\9343_V~1.453\miniunz.exe
[10/09/17 07:44:19] Extraction-arguments: -x C:\Users\xxxxxxx\DOWNLO~1\9343_V~1.EXE -o -d C:\PROGRA~3\D18A73~1\dell\drivers\9343_V~1.453
[10/09/17 07:44:32] Extraction-GetExitCode: 0
[10/09/17 07:44:32] Identified Behavior : attended
[10/09/17 07:44:32] Temporary payload log file name: C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUP3D2C.tmp
[10/09/17 07:44:32] Translated Command Line : setup.exe /report "C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUP3D2C.tmp"
[10/09/17 07:44:32] Path : C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04
[10/09/17 07:44:32] Identified Behavior : attended
[10/09/17 09:20:43] Append Vendor Software Log: C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUP3D2C.tmp
[10/09/17 09:20:43]
--- Start of Vendor Software Log ---
[10/09/17 09:20:43] Unicode payload log file detected.
[10/09/17 09:20:43] >>> 10/09/2017 07:44:38:616
[Install Configuration]
Installer Version: 1.6.52.0
Compile date = Mon Aug 22 11:25:33 2016
OS command line = "C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Setup.exe" /report "C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUP3D2C.tmp"
Effective command line = /report "C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUP3D2C.tmp"
Windows Version = Windows 8.1
Platform = 64 bit
Core Version = 3.0.1 (IIF2++)
System up time = 41571 sec
Source: C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04
[Languages]
0401 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\ar-SA\setup.exe.mui
0405 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\cs-CZ\setup.exe.mui
0406 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\da-DK\setup.exe.mui
0407 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\de-DE\setup.exe.mui
0408 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\el-GR\setup.exe.mui
0409 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\en-US\setup.exe.mui
0C0A - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\es-ES\setup.exe.mui
040B - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\fi-FI\setup.exe.mui
040C - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\fr-FR\setup.exe.mui
040D - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\he-IL\setup.exe.mui
041A - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\hr-HR\setup.exe.mui
040E - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\hu-HU\setup.exe.mui
0410 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\it-IT\setup.exe.mui
0411 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\ja-JP\setup.exe.mui
0412 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\ko-KR\setup.exe.mui
0414 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\nb-NO\setup.exe.mui
0413 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\nl-NL\setup.exe.mui
0415 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\pl-PL\setup.exe.mui
0416 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\pt-BR\setup.exe.mui
0816 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\pt-PT\setup.exe.mui
0418 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\ro-RO\setup.exe.mui
0419 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\ru-RU\setup.exe.mui
041B - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\sk-SK\setup.exe.mui
0424 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\sl-SI\setup.exe.mui
041D - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\sv-SE\setup.exe.mui
041E - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\th-TH\setup.exe.mui
041F - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\tr-TR\setup.exe.mui
0804 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\zh-CN\setup.exe.mui
0404 - C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\zh-TW\setup.exe.mui
User default LangID: 0x409
User default UI language: 0x409
Loaded language 0409
[Checking requirements]
* Enabling DPIAware was successful
Checking for admin rights
Admin rights OK
Checking OS
OS check OK
Checking .NET configuration
Check Pass. Found ID: 8 , Min ID: 4
.NET check OK
[Scanning drivers]
Scanning drivers
Found INF = C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DisplayAudio\6.16\IntcDAud.inf
Found INF = C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DisplayAudio\8.20\IntcDAud.inf
Found INF = C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Graphics\igdlh64.inf
[INF Info]
INF = C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DisplayAudio\6.16\IntcDAud.inf
* Section Key not found in INF
Date = 05/10/2016
Version = 6.16.00.3197
ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
PackageInfo.Name = DAUDIO
PackageInfo.Sequence = 0
Manufacturer = Intel,NTAMD64.6.0,NTAMD64.6.1,NTAMD64.6.2
Resolved Manufacturer = Intel.NTAMD64.6.2
Inf supports 64 bit.
Description: Intel(R) Display Audio
HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2807
Description: Intel(R) Display Audio
HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2808
Description: Intel(R) Display Audio
HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2883&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2883
[INF Info]
INF = C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DisplayAudio\8.20\IntcDAud.inf
* Section Key not found in INF
Date = 06/27/2016
Version = 8.20.00.950
ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
PackageInfo.Name = DAUDIO
PackageInfo.Sequence = 0
Manufacturer = Intel,NTAMD64.6.2
Resolved Manufacturer = Intel.NTAMD64.6.2
Inf supports 64 bit.
Description: Intel(R) Display Audio
HardwareID = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2809
Description: Intel(R) Display Audio
HardwareID = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809
[INF Info]
INF = C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Graphics\igdlh64.inf
* Section Key not found in INF
Date = 09/29/2016
Version = 20.19.15.4531
ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}
PackageInfo.Name = Graphics
PackageInfo.Sequence = 0
Manufacturer = IntelGfx,NTamd64.6.1,NTamd64.6.2,NTamd64.6.3,NTamd64.10.0
Resolved Manufacturer = IntelGfx.NTamd64.6.3
Inf supports 64 bit.
Description: Intel(R) HD Graphics
HardwareID = iBDWM_w81,PCI\VEN_8086&DEV_1606
Description: Intel(R) HD Graphics
HardwareID = iBDWM_w81,PCI\VEN_8086&DEV_160E
Description: Intel(R) HD Graphics 5500
HardwareID = iBDWM_w81,PCI\VEN_8086&DEV_1616
Description: Intel(R) HD Graphics 6000
HardwareID = iBDWM_w81,PCI\VEN_8086&DEV_1626
Description: Intel(R) HD Graphics 5300
HardwareID = iBDWM_w81,PCI\VEN_8086&DEV_161E
Description: Intel(R) HD Graphics 5600
HardwareID = iBDWM_w81,PCI\VEN_8086&DEV_1612
Description: Intel(R) HD Graphics P5700
HardwareID = iBDWM_w81,PCI\VEN_8086&DEV_161A
Description: Intel(R) Iris(TM) Pro Graphics 6200
HardwareID = iBDWM_w81,PCI\VEN_8086&DEV_1622
Description: Intel(R) Iris(TM) Pro Graphics P6300
HardwareID = iBDWM_w81,PCI\VEN_8086&DEV_162A
Description: Intel(R) Iris(TM) Graphics 6100
HardwareID = iBDWM_w81,PCI\VEN_8086&DEV_162B
Description: Intel(R) HD Graphics
HardwareID = iCHVM_w81,PCI\VEN_8086&DEV_22B0
Description: Intel(R) HD Graphics
HardwareID = iCHVM_w81,PCI\VEN_8086&DEV_22B1
Description: Intel(R) HD Graphics 510
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_1906
Description: Intel(R) HD Graphics 520
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_1916
Description: Intel(R) HD Graphics 515
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_191E
Description: Intel(R) HD Graphics 530
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_1912
Description: Intel(R) HD Graphics 520
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_1921
Description: Intel(R) Iris(TM) Graphics 540
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_1926
Description: Intel(R) HD Graphics 535
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_1923
Description: Intel(R) Iris(TM) Graphics 550
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_1927
Description: Intel(R) HD Graphics 510
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_1902
Description: Intel(R) HD Graphics 510
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_190B
Description: Intel(R) Iris(TM) Pro Graphics 580
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_193B
Description: Intel(R) Iris(TM) Graphics 555
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_192B
Description: Intel(R) HD Graphics 530
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_191B
Description: Intel(R) Iris(TM) Graphics P555
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_192D
Description: Intel(R) Iris(TM) Pro Graphics P580
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_193A
Description: Intel(R) HD Graphics P530
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_191D
Description: Intel(R) Iris(TM) Pro Graphics P580
HardwareID = iSKLD_w81,PCI\VEN_8086&DEV_193D
Matched HardwareID = PCI\VEN_8086&DEV_1616
Installed Driver = {4d36e968-e325-11ce-bfc1-08002be10318}\0000
Found current package 20.19.15.4463
Found current package INF: C:\Windows\inf\oem87.inf
Found current package Installed INF: oem87.inf
Removed C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DisplayAudio\6.16\IntcDAud.inf
Removed C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DisplayAudio\8.20\IntcDAud.inf
Checking 4 part DID's
if nInfIdCount == 2
opening INF file C:\Windows\inf\oem87.inf
Removed INF = C:\ProgramData\d18a7378-d794-4e46-8464-74c6a135616e\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Graphics\igdlh64.inf
! Installed driver uses 4IDs and installing driver uses less. Get driver from manufacturer website.
IIF will NOT initiate reboot
Exit code = 0xA040
ResultCode = 41024
<<< 10/09/2017 09:20:43:415
[10/09/17 09:20:43]
--- End of Vendor Software Log ---
[10/09/17 09:20:43] Vendor Software Return Code: 64
[10/09/17 09:20:43] logo.png
[10/09/17 09:20:43] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[10/09/17 09:20:43] Name of Exit Code:
[10/09/17 09:20:43] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[10/09/17 09:20:43] Exit Code set to: 1 (0x1)
[10/09/17 09:20:43] Result: FAILURE
[10/09/17 09:20:55] Open file: C:\ProgramData\Dell\UpdatePackage\Log\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04.txt