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December 1st, 2017 00:00
xps 12 screen black
hi
my xps 12 9250 screen goes black after dell logo. it still making sounds when connected to the keyboard just doesnt show anything. yesterday an orange light was beeping on the power button.
pls help!!!
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robert p
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December 1st, 2017 06:00
Hi ginzi,
Thanks for posting.
Apologies that your computer is not working as expected.
Have you tried connecting your computer to an external monitor? If so and you still have a black screen, it could indicate either the GPU or the Motherboard has failed. Either of those would require a motherboard replacement.
If not, then it may just be the LCD that has failed. Did you see any pattern to the beeping and light flashing? If so, then it may indicate the problem.
Here is some information from the support page you may find helpful.
If you are unable to figure it out, you may need to contact Dell Tech Support. You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm