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November 27th, 2017 22:00
WWAN setup DELL 5404 antennas??
Hello,
I have been trying for 3 weeks to get my laptop connected via a SIM card inserted into the SIM card slot of my DELL 5404 laptop. Dell support said i need a sierra WWAN card DW5808e, purchased, arrived 10 days later, installed, update drivers. Found sierra wireless skylight program, installed. Installed working data card SIM from BELL mobility. Nothing!! I asked if the sierra WWAN card needed antenna wires connected to it, DELL said no. I think it needs antenna wires. This laptop only came with antenna wires for the WLAN card. I have no problem using those antenna wires, as i travel everywhere and I need my laptop constantly connected. Connecting to iphone hotspot several times a day is a real pain in the ***.
So I am stuck, I have had numerous chat sessions with DELL, there "pro support" hasn't returned my emails. I need to know what program i should be using to access a "cell" connection, is skylight the correct one?? Is the sierra wireless card correct for Canada? Do i need antenna cables/wires?? Can i use the antenna wires from the WLAN card??
BTW, I am in Canada.
ejn63
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November 28th, 2017 03:00
It absolutely needs to have the antenna leads -- and they are not the same as the WLAN antenna (if you move those, you'll lose your WLAN signal.
Only your service provider can tell you whether the card will work with their service -- but unless the system came with factory installed WWAN/antenna, you're better off with a USB wireless adapter.