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December 28th, 2017 09:00
What should i expect from a motherboard replacement?
I've been informed by Dell that they would need replace my motherboard in order to fix my broken headphone jack. Will a motherboard replacement restore my XPS15 to factory settings? will files and programs be lost? or will everything remain the same?
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ejn63
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December 28th, 2017 09:00
If you don't want the system re-imaged, retain the drive when sending the system for service. It's very likely they'd do a factory restore after installing the new board.
Everything is on the drive so if you retain that, you should simply be able to plug in the drive and boot the system after the board replacement - that said, be sure you have a backup of your data either way, as things can always go wrong.
chilliklauz
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December 28th, 2017 11:00
They said they would send a technician to my house to do the replacement. If i just tell the guy that i don't want the system re-imaged or anything will he do it.