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November 18th, 2017 10:00
Right Arrow key not working - 3542 Inspiron laptop
When the right arrow key is spamming the touchpad stops working. This goes on for a long time, stops for a few minutes, then starts again. When the spamming stops, the touchpad starts working again but the right arrow key does not. so I just do a hard reset even though i have the problem i already seen some one who asked the same question and some one replied to them that to remove the battery and switch it back i even did that to but it not working for . Please help me, I have dell Inspiron 3542.
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DELL-Jesse L
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November 20th, 2017 10:00
Jagathrajah,
If you have had any updates recently roll the update back to see if the issue remains. If you have installed any software recently uninstall it.
Also, run the diagnostics on the system to see if they come back with any failures. To run the diags follow the information below.
Launching ePSA
Tap F12 during startup
Select Diagnostics.
Testing Devices using ePSA
The ePSA starts running the quick test without waiting for user input.
To select a specific device to test, users can tap the Esc key.
A NOTE indicates important information that helps you make better use of your computer. NOTE:
The Touchpad/Mouse will be non–functional when the test is in progress. This is as per design.