Really bad delivery from Dell

Hi !
I got my new computer 2 weeks ago. Dell XPS13.
When i started there was Bitlocker installed on Windows 10 Home Edition, but the installation was not finished. I tried to finish installation but i needed to login with microsoft account. I did that but impossible to finish. I gave up, so i started SupportAssist, and was going to register a support case. 
When i tried to register supportcase i get error: Ett oväntat fel inträffade när kontaktinformationen skulle uppdateras.
Its impossible to register a support case in SupportAssist. I was reinstalling the software many times, but same errors.
Next step i was downloading the recovery image from internet ( The link to recovery software on your webpage is not working) and installed it from USB. When installation was finished, the recovery partition was gone and there was no drivers installed. I downloaded drivers from other computer and finished the installation. Next step was to download the software that was sent with my computer before recovery. There is a software called Dell Digital Download. It says "No internet connection" when started. I found a fix from dell "DDD Fixit" . I run it, and it was supposed to download latest version and fix the problem, but it downloaded older version and collected logfiles.

So my question to dell:  Is my delivery a normal delivery to all buyers ? Or is my delivery bad, and will i get a new one ? I payed 12300:- SEK so i am expecting a little bit more.

My question to you other people: Do you have the same problems ? And are you just removing all Dell *** and running the computer with clean win10 ?

Best Regards