Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

4313

August 3rd, 2017 13:00

Precision M4800 laptop: sudden shutdowns and freezes upon movement.

Lately, my Precision M4800 laptop (service tag: ), has been suddenly, and unprompted, been shutting down if I move it, like say picking it up a few inches off the table.  A similar problem happens if the Laptop is bumped or moved slightly, such as if my elbow bumps into it, or a turn or push it a inch or so too quickly, the screen will freeze up, with a bunch of randomly blinking rectangular tears appearing all over the screen, not to mention that it crashes at the same time.  Otherwise the Laptop runs like normal, I notice no performance issues or overheating, just that it has become extremely motion sensitive, so that, unless it is on a perfectly flat and stable surface, there is a good chance, even just on my lap, the a small motion will cause it to crash.  The Laptop is still under Warranty.

2 Posts

August 9th, 2017 06:00

Dell came out and replaced the MB.  We'll see if that fixes the issue.  I'm not sure which part is actually the culprit, as they replaced the entire board.

2 Posts

August 3rd, 2017 13:00

I'm having the same issue on a Latitude E7450.  Updated all drivers, ran all diagnostics.  No failures.  I'm thinking there has to be a cable not seated properly or something not connected as it should be.

10 Posts

August 4th, 2017 13:00

Could I get a response from a Customer Service Rep, and I'll exchange my information.

4 Operator

 • 

9.4K Posts

August 7th, 2017 10:00

Hi Reddbane,

Thanks for posting.

Please run diagnostics by pressing F12 at startup, record any errors, then contact Dell Tech Support for further assistance.  1-800-624-9896 or through chat: http://dell.to/2vxAHgz

10 Posts

August 8th, 2017 15:00

Ran boot Diagnostics, both quick and thorough.  It recognized no problems.

4 Operator

 • 

9.4K Posts

August 9th, 2017 04:00

Were you unable to get any assistance from Dell Tech Support?


Dell Tech Support: 1-800-624-9896 or through chat: http://dell.to/2vxAHgz

No Events found!

Top