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10 Posts
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4313
August 3rd, 2017 13:00
Precision M4800 laptop: sudden shutdowns and freezes upon movement.
Lately, my Precision M4800 laptop (service tag: ), has been suddenly, and unprompted, been shutting down if I move it, like say picking it up a few inches off the table. A similar problem happens if the Laptop is bumped or moved slightly, such as if my elbow bumps into it, or a turn or push it a inch or so too quickly, the screen will freeze up, with a bunch of randomly blinking rectangular tears appearing all over the screen, not to mention that it crashes at the same time. Otherwise the Laptop runs like normal, I notice no performance issues or overheating, just that it has become extremely motion sensitive, so that, unless it is on a perfectly flat and stable surface, there is a good chance, even just on my lap, the a small motion will cause it to crash. The Laptop is still under Warranty.
Chris_L_77
2 Posts
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August 9th, 2017 06:00
Dell came out and replaced the MB. We'll see if that fixes the issue. I'm not sure which part is actually the culprit, as they replaced the entire board.
Chris_L_77
2 Posts
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August 3rd, 2017 13:00
I'm having the same issue on a Latitude E7450. Updated all drivers, ran all diagnostics. No failures. I'm thinking there has to be a cable not seated properly or something not connected as it should be.
Reddbane
10 Posts
0
August 4th, 2017 13:00
Could I get a response from a Customer Service Rep, and I'll exchange my information.
robert p
4 Operator
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9.4K Posts
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August 7th, 2017 10:00
Hi Reddbane,
Thanks for posting.
Please run diagnostics by pressing F12 at startup, record any errors, then contact Dell Tech Support for further assistance. 1-800-624-9896 or through chat: http://dell.to/2vxAHgz
Reddbane
10 Posts
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August 8th, 2017 15:00
Ran boot Diagnostics, both quick and thorough. It recognized no problems.
robert p
4 Operator
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9.4K Posts
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August 9th, 2017 04:00
Were you unable to get any assistance from Dell Tech Support?
Dell Tech Support: 1-800-624-9896 or through chat: http://dell.to/2vxAHgz