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November 20th, 2017 23:00

Latitude 3440's screen backlight stay on even after shutdown

My Latitude 3440 recently have this problem. After shutdown, meaning complete shutdown (no fan were running, no heat, no power light, nothing is running), but the screen's backlight (specifically the bottom right one) was on and shining. I didn't notice it until recently, so I don't know exactly the cause of the problem.

If I touch the battery and move it a little, the light starts flickering (not on and off, but more like brighter and dimmer each time). If I completely remove the battery, the light starts fading then turned off. If I plug in the cord (even without battery), it will come back up. I don't notice any difference in brightness between with the cord and with battery.

The laptop's display is normal when running.

I suspect that this is a hardware problem that I need to go maintenance, correct? Or is this a bios problem?

Any advice would be great. Thank you guys in advance.

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9.4K Posts

November 22nd, 2017 07:00

Hi Blinky Sky12,

Thanks for posting.

Apologies that you are having difficulties with your computer.

Have you tried running a systems diagnostics ?  You can either run Support assist or press F12 at startup, make a note of any errors, then contact tech support for additional troubleshooting.  You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://del.ly/6591D8CPb

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