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September 2nd, 2017 08:00

Laptop turn on only when I'm connected to a ac wall adaptor

Hi ,

I'm using dell Inspiron15- 3521 it was working fine till last night but now I'm not able to turn on the laptop with the battery  ,i can turn on only when I'm connected to ac adaptor and works fine but the battery charge indicator in my laptop blinks white and red ,when I pull out the ac adaptor laptop switches off instantly ,should I replace the battery or I'm  a I having problem with my mother board kindly help me to solve the problem

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6.4K Posts

September 2nd, 2017 18:00

:emotion-2:

I'm assuming windows 10 is on the system....

Please check the status of AC adapter and Battery Health in the BIOS by following the steps below:

1. Power off system. Remove all peripherals( except AC adapter)

2. Power on the system, quickly start tapping F2 key continuously. 

In the BIOS, the AC adapter should be listed under the main tab or in battery information. The adapter should say it's type, if it says Unknown Or None, then it an issue with the adapter, and most likely needs to replace with a new one. Note: Please wiggle the adapter's end while checking it in the BIOS.

The battery health should be listed under the Advanced tab or in battery information. It should say Your Battery Is Performing Normally or Excellent.

September 20th, 2017 01:00

I'm checked the bios screen the laptop is detecting the ac wall adaptor and displays 65w but says non dell battery ,and I'm using win8

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