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2654
November 22nd, 2017 09:00
Inspiron M731R, power light, black screen
I am frustrated with my Inspiron M731R since purchase on 2015 for Christmas gift. I've had repairs over phone with techs inside my laptop 3 times. Did the battery removal power button protocol, still black screen no logo, not even fan noise. I only use my laptop for searches, Facebook pics no banking or book keeping. I'm ready to toss this and return to a tablet. There are 3 in my house and never a problem that can't be fixed in minutes.
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zappa666
5 Posts
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November 22nd, 2017 11:00
I also checked my ram by removing and switching. It made no difference, still black screen.
zappa666
5 Posts
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November 27th, 2017 07:00
Did all that...both battery and power lights go on. warranty over.
DELL-Chris M
Community Manager
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November 27th, 2017 07:00
Did you purchase a 1, 2, or 3 year warranty? Let's backup. Did you follow these instructions?
* Disconnect the AC adapter from the laptop
* Remove the battery from the laptop
* Press and hold down the laptop power button for 10 seconds
* Reconnect ONLY the AC adapter to the laptop, no battery
* Press the laptop power button
- If the laptop powers on, the AC adapter and power port are functioning
- If the laptop does not power on, either the AC adapter is faulty or the power port is faulty
DELL-Chris M
Community Manager
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56.9K Posts
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November 28th, 2017 06:00
But which of these happened with the battery removed?
- If the laptop powers on, the AC adapter and power port are functioning
- If the laptop does not power on, either the AC adapter is faulty or the power port is faulty
DELL-Chris M
zappa666
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November 28th, 2017 10:00
without battery plug light works with battery a.c. both lights r on. However no fan noise black screen. I FEEL IT IS DEAD FOR NOW UNTIL BETTER CASH FLOW TO GET A FIX
DELL-Chris M
Community Manager
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56.9K Posts
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November 29th, 2017 05:00
I would test an external monitor on the M731R HDMI out port to see if Windows is appearing. If that works, the fault is the M731R LCD or LCD cable.
zappa666
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November 29th, 2017 07:00
I will give that a shot very soon thanks