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November 22nd, 2017 04:00
Dell XPS 2017 restarting randomly
Hi,
I have just bought (two weeks ago) a new dell xps 2017 8-th generation intel processor. As some other guys reporting this problem, I am also having it. My pc restarts randomly usually when battery is about 20%-30% and when there are windows updates to be installed. I don't really know where the problem is.
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robert p
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November 27th, 2017 06:00
Hi Topnde,
Thanks for posting.
Apologies that your sysem is not working as expected. Here is some information you may find helpful:
Does this occur with / without the adapter connected? Do you have a dock connected to the system?
What applications are you using when the system restarts automatically? Does it crash with a bluescreen? When the system powers off automatically, does it resume again or do you have to manually power on the system? Does the system overheat?
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors.
Update the BIOS - http://del.ly/6597DDUgb and reinstall the video drivers and check.
If the issue is unresolved, then restart the system and press f2 to enter BIOS - leave the system in BIOS with the adapter plugged in for as long as possible and check if the system powers off while in BIOS environment. This will help isolate the source of the issue.