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1 Rookie
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December 30th, 2017 23:00
Dell xps 13 Screen freezing and hard drive not installed issue
Hi, My new laptop recently started show problems. When i wanted to shutdown i accidently pressed restart. so while its was restarting i forced shutdown by pressing power button. From then every time i boot dell assist opens up and shows hard drive not installed. but sometimes it boots normally and while doing my work it suddeny freezes.Can anyone tell how to fix this?
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ieee488
4 Operator
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11.1K Posts
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December 31st, 2017 07:00
reboot
F12
run Diagnostics on hard drive
I suspect your hard drive is going bad, so back up your data.
Saltgrass
3 Apprentice
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4.3K Posts
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December 31st, 2017 08:00
In a situation like that, it is hard to tell what might be wrong. I would start with a system file check.
Open an admin command prompt and type sfc /scannow
When it finishes, let us know what it shows.
You might also try turning off Fast Startup while testing. (power options, "choose what power buttons do")
Abhishek Varma
1 Rookie
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10 Posts
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December 31st, 2017 18:00
i cant even boot now...
Abhishek Varma
1 Rookie
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10 Posts
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December 31st, 2017 18:00
my laptop was1 week old i got it from us. ot has one year onsite warranty ... does that mean i can use the warranty in india
Abhishek Varma
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December 31st, 2017 18:00
i ran the scan it shows there are no problems