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November 23rd, 2017 13:00
dell xps 13 random shut down
I recently purchased a new XPS 13 9560 from dell website(i7 8th gen, 16gb, 256gb, qhd).
It's just been a couple of days i got my laptop, and it randomly shuts down and restarts(sometimes).
On going through the windows log it showed-
"The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user DESKTOP-8KFL948\MOKSHITH KUMAR SID (S-1-5-21-2010018383-2785168832-2268794304-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Also it shows "
The Dell SupportAssist Remediation service failed to start due to the following error:
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
and "The speed of processor 4 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 27 seconds since the last report."
And also the laptop shuts down every time i close the lid, even after changing all the necessary settings.
It's a 1600$ laptop and is really annoying to get this kind of product. I'm a grad student and i really have no time to run through this.
Please do look into the matter and help me with the issues.
Saltgrass
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November 24th, 2017 06:00
I will assume you have a 9360 instead of a 9560. If that is the case you may want to watch the Microsoft video linked below. The video is not updated for later Win 10 builds but the overall process is the same.
channel9.msdn.com/.../Understanding-Surface-Power-Management-with-Modern-Standby-in-Windows-10
When you understand Modern Standby you might also understand how your system is "shutting down" or at least looks like it is.
The other errors will show quite often in the Event Viewer. the 10016 errors have been around since Win 8 and Microsoft cannot seem to keep them from happening. One thing I do is look at the times they happen and if related to a power event, such as a restart or initial boot, it may just be a temporary situation during a power change.