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December 4th, 2017 13:00
Dell XPS 13 9360 8th gen 16GB-512Gb
Is there any solution for the problem with running cooling fan? Starts running even on low usage? Seems to become a more frequent problem than in the last 2 weeks. Laptop runs on bios 2.3.1
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robert p
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December 5th, 2017 03:00
Hi swm_1960,
Thanks for posting.
Apologies that your computer is not working as expected.
It would appear from the resources I have that this is a normal occurrence and is not a fault. With smaller computer designs and smaller components, a lot of heat is generated and needs to be dissipated to keep things cool.
If you feel that this is excessive and not working as intended, please contact Tech Support for additional troubleshooting and a possible resolution.
You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm
swm_1960
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December 6th, 2017 01:00
Dear Robert, I experienced this problem just recently. The system was running quietly for 2 weeks. I believe it could be related with software running in the background. But with a CPU 43%, memory 39%, disk 3% it should not run I guess.