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31959
September 16th, 2017 09:00
Dell inspiron 15 3000 Series Stuck at Logo
My laptop cant boot at the following:
Windows 10
SupportAssist Os Recovery
Boot Manager
Automatic Repair
And also stuck at the dell log
Does anyone know how to solve this issue? :/ thanks in advance
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ejn63
9 Legend
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87.5K Posts
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September 19th, 2017 07:00
The replacement drive will arrive blank so yes -- you will be starting over (there's no point in reinstalling Windows on the present drive - wait until you replace it).
LSUFAN51
4 Operator
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6.4K Posts
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September 17th, 2017 16:00
:emotion-2:
Please list exact Dell model number. Example: Dell Inspiron 3543
In the meantime, run diagnostic to check the hardware on the system by following the steps below:
1. Power off the system. Remove all peripherals except AC adapter
2. Power on system, quickly start tapping the F12 continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click on it. After quick tests, click on Hard drive, and select Thorough Test Mode. Run Video Card and Memory as well.
ejn63
9 Legend
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87.5K Posts
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September 19th, 2017 06:00
Your hard drive has failed. If the system is under warranty, call Dell with that error (which will be followed by a validation code they'll also need). If not, any 2.5" 7 mm SATA hard drive, solid state drive or hybrid drive will work as a replacement. You'll need a set of Windows 10 recovery media - if you did not prepare one, you can download the ISO from Microsoft.
www.microsoft.com/.../windows10
Sue Estia
3 Posts
0
September 19th, 2017 06:00
Hi, Thank you for your reply.
My laptop model is Dell inspiron 15 3567
And i've run the diagnostix test and i got the Hard drive error code 2000-0142
Sue Estia
3 Posts
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September 19th, 2017 07:00
Thankyou for the reply :D
So i guess i need to Wipe data and install a new Windows 10 Os?