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1 Rookie
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4 Posts
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141745
July 31st, 2015 07:00
Dell Inspiron 15 3000 series integrated webcam not working
Hi,
I purchased this laptop in feb 2015 in india and moved to singapore immediately and for first few days my integrated camera was working fine but suddenly it used to not work telling that camera not connected error. but this being the integrated how can it be not connected...
and also some times suddenly it used to work.not next day again same problem...and i once spoke to the support person and he told that he need to check the laptop but again bad thing is that he cant come on weekends and also not in evening times on weekdays...
kindly help me to resolve the issue..i tried a lot to figure out the solution.
Kindly help me to solve
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Dell-Gokul G
780 Posts
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July 31st, 2015 09:00
Hi,
When the webcam doesn't work, Can you check if it is detected in "Device Manager"?
It should be listed under "Imaging Device".
Thank you
santhurj15
1 Rookie
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4 Posts
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August 1st, 2015 08:00
Imaging device will be not displayed in device manager when web cam is not working...it will be shown when we select to display hidden devices
Dell-Gokul G
780 Posts
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August 1st, 2015 14:00
Hi,
Can you right click and update the driver?
If that doesn't make a difference, Please uninstall the driver and reboot the PC to check if that machine picks up the native driver.
Thanks.
santhurj15
1 Rookie
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4 Posts
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August 11th, 2015 06:00
i did the same thing,
i tried updating the driver, and i got message that the driver is up to date so i tried uninstall the driver and rebooted , but the no change... again the same .
Kindly advise me to get this problem sorted
Dell-Gokul G
780 Posts
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August 12th, 2015 11:00
Hi,
Suspecting the webcam is faulty. We need to get the part replaced to fix the issue.
Please send me your laptop service tag via private message.
Thanks
santhurj15
1 Rookie
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4 Posts
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December 13th, 2017 09:00
sent you service tag details via private message
Kindly help me to solve this
PudgyOne
9 Legend
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30.3K Posts
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December 13th, 2017 11:00
santhurj15,
Try reading...
Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software
Rick