Dell Digital Delivery Issues

Dell has dropped the "MyLocker" support.  That was an excellent way for users to see and download any application software relevant to their computers.  My typical practice after purchasing a Dell notebook (I currently have 3 on the go) was to immediately download the bundled software.  I don't care about the McAfee or Office subscriptions that lapse over time but I do care about required software such as the DVD related software suites.  By downloading the software, I was assured that it would remain available should ever have to rebuild my systems or if support from Dell lagged.  I like knowing I can be self-sufficient for getting any system back up from bare metal.

Recently I had a corruption in my installed DVD software (original pre-installation) so I resorted to the files I had downloaded from MyLocker when I first got the system.  Unfortunately it was also corrupted.  That's when I discovered that MyLocker does not exist anymore so I tried the supposed alternative: Digital Delivery.  It failed claiming all the software I was supposed to have was present.  Wrong. 

Fortunately, I called Dell support and the very effective rep (thanks Siddarth!) emailed me a download link within 10 minutes - that was impressive given how typical support organisations work.

I strongly recommend that Dell consider a means to make a system's bundled software easily available for download - the drivers page tied to the service tag seems to be a good place.  If authentication is required, you could simply request the original PO number or require a Dell account login to proceed.

As I have reported in another post, Dell's automated software delivery is problematic at best.

Thanks.