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December 7th, 2017 09:00
Bricked xps 13 9350
Hello,
So earlier this week my laptop started on the latest Windows 10 fall update. I let the laptop be as it would take a while. Next day when i tried to boot up my pc i did nothing. I can run the graphics test by holding "d' when powering up but nothing more. Battery leds indicate a full charge. Tried booting with and without charger connected. The powerled comes on for a few seconds and than flashes 4 times and that is it. System specs are 512GB ssd, 16g ram and core i7 cpu. Anyone can help me out?
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robert p
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December 7th, 2017 09:00
Hello mr.lemon,
Thanks for posting.
Apologies that your system is not working as expected.
The error codes for your system are:
Were you able to access the system diagnostics by pressing F12 at startup? Please post back so the experts here can better address your issue.
Mr.lemon
4 Posts
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December 7th, 2017 10:00
Nothing happens pressing f12. I get 4 white flashes but no amber ones on de power button led.
LSUFAN51
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December 7th, 2017 16:00
:emotion-2:
If you are comfortable opening the computer, I suggest removing the battery by following steps below. Please read service manual thoroughly before opening and removing battery.
1. Power off system. Remove all peripherals, AC adapter and battery
2. Press the "Power On" button for about 15 seconds to release Static Flea Power
3. Replace battery, adapter and power on system. Hopefully computer starts normally.
Support for XPS 13 9350 | Manuals & documents | Dell US
Pages 15 - 17:
LSUFAN51
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December 7th, 2017 16:00
If you aren't comfortable opening the computer and you have warranty on the system, I suggest checking it by entering the service tag number onto the link below:
Warranty Status
After, create a support request online:
How to Create a Support Request Online? | Dell US
If there isn't any warranty:
How to Arrange 'Out of Warranty' Repair on your Dell ...
Mr.lemon
4 Posts
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December 7th, 2017 22:00
Is disconnecting the battery cable suffucient or should i remove the entire battery? Disconnecting it was not a solution.
LSUFAN51
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December 8th, 2017 08:00
Yes, I would remove battery cable from the systemboard and remove battery as well. Please click on the link below, hopefully it will be of help to you.
Dell XPS 13-9350 (P54G002) Battery How-To Video Tutorial ...
By the way, after removing battery, I forgot to mention step 3:
Replace battery, adapter and power on system. Hopefully computer starts normally.
Mr.lemon
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December 8th, 2017 09:00
Suggestions above were no solution. Contacted dell support by phone. Pick-up is scheduled for monday. Thank you for the replies and support on here!
LSUFAN51
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December 8th, 2017 13:00
Glad to know Dell will take care of you. I'm looking forward to the update. Thanks