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7353
July 5th, 2017 08:00
Are Precision 3520 and TB16 supposed to work together?
I have a Precision 3520 and a TB16.
I am trying to connect 2 external monitors (2560x1440 each) to the laptop through the dock, but the laptop doesn't recognize any external monitor. The dock is connected via USB-C. The docking cable has a thunderbolt logo and the laptop usb-c port has a displayport logo
Should this setup work? Or do I have the wrong dock? Because when I connect the dock I get a popup saying "The docking station you have connected cannot provide full functionality while connected to the current port. If you have a Thunderbolt port, attach the docking station to that port for full functionality"
How can I get the external monitors to work? Also, the ethernet port on the dock is not working. I tested the monitor on the laptop and that did work. The ethernet also does work when plugged into the laptop.
LSUFAN51
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6.4K Posts
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July 7th, 2017 11:00
Posted some links that might have been helpful but didn't show up yet. Please click Support Topics And Articles in link below, and then select Some systems with USB Type-C port lack a Thunderbolt 3 controller.
Support for Precision 3520 | Drivers & downloads | Dell US
LSUFAN51
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6.4K Posts
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July 7th, 2017 09:00
:emotion-2:
Please click on the links below, hopefully it will be a help to you:
How to Setup Multiple Monitors | Dell US
How to Use and Troubleshoot the Dell Thunderbolt Dock ...
A guide to Docking Stations and Port Replicators on Dell ...
igotaquestion2
3 Posts
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July 7th, 2017 10:00
I take that as a no
igotaquestion2
3 Posts
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July 7th, 2017 12:00
Thank you. As I understand, Dell offers these laptops in two flavors: with a USB-C display port and with USB-C Thunderbolt. The USB-C Thunderbolt version is required for the TB-16 to work.