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7 Posts
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1431
October 7th, 2017 22:00
XPS 8700, AMD Radeon HD 7500, screen freeze in color stripes
The screen of my desktop freezes and the only thing I can do is shut down the PC - by pressing the Power button. It have been happening for a while... I formatted the computer but It keeps happening.
Sometimes it happens more then once in a day, but sometimes it doesn't happen in a period larger then a week. I cleaned once the inside of the desktop and removed part of the dust and it stopped from happening for a couple of weeks but then returned.
A photo of the problem:
PS: Sorry for bad english.
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joaopiza
7 Posts
0
October 8th, 2017 12:00
ps: The graphic card is a AMD Raedon HD 7500
joaopiza
7 Posts
0
October 8th, 2017 13:00
Other image of the problem: uploaddeimagens.com.br/.../img_20151202_153933894-jpg--2
DELL-Chris M
Community Manager
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56.9K Posts
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October 9th, 2017 09:00
It appears that the 2012 AMD Radeon video card is failing. You should remove it from the XPS 8700 and tested it in another computer. Test a different video card in the XPS 8700. Doing this will show if the video card is faulty.