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2 Posts
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1491
May 28th, 2017 02:00
T7810 win10 esc key do not work.
Hi,
I just install a clean win10 os. But I found the esc key does not work.
I try to upgrade bios to the newest one (A19), but still not work?
Have any suggestion or fix solution??
Thanks
Akira
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RoHe
10 Elder
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45.2K Posts
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May 29th, 2017 19:00
Have you tried a different keyboard and/or tested this keyboard on a different PC to see if it's broken? Have you tried a different USB port?
Did you install all the Win 10 drivers for this PC model and your specific hardware, starting with the 3 chipset drivers? Note: you probably won't need all the other drivers shown on this support page, depending on your exact hardware:
www.dell.com/.../advanced
akiracc
2 Posts
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May 30th, 2017 19:00
Dear Ron,
Thank you for the advice. The problem is a malfunctional keyboard.
Guess what? A brand new logitech keyboard with only a esc key failure.
It beats me!
Akira
RoHe
10 Elder
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45.2K Posts
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May 31st, 2017 12:00
Stuff happens... :emotion-5:
Glad it's a simple fix, especially if you can exchange the keyboard where you bought it, or replaced under the Logitech warranty.