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1 Rookie
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10 Posts
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1506
February 27th, 2017 07:00
Safe Mode??
Have a nearly 7 year old Dell XPS9100 desktop I am trying to save. I cannot get it to go into safe mode. Any ideas?
Issue is ... Was on one evening with mail, ebay and Facebook open. All the sudden it froze on me. I couldn't do anything. Nothing would respond. I waited and waited and waited and finally, I did a forced shut down. Since then, when I start it back up, it goes all the way to the log in page where I input my password and then it goes to just a black screen. Have attempted to get into safe mode (F8 key) numerous times but for whatever reason, it won't get there. I'm at a loss now as to what to try next.
P.S. I should mention that I also installed a brand new graphics card thinking that the graphics card in there, could possibly have gone south on me. After I installed the new graphics card and I restarted, a DIFFERENT page came up with 2 options ... one was a "recovery" option and the other was a "Try A Restart" option. Thinking it MIGHT be the graphics card, I chose the "Try A Restart" option and ... nothing. Same black screen. I tested the monitor and it works fine. I pulled the memory cards out and reseated them while changing the graphics card. Still, just the black screen after I input my log in password. Now, at a lose as to what to think OR try next.
Many thanks in advance ... CWFan2
speedstep
9 Legend
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47K Posts
2
February 27th, 2017 09:00
The hard drive is physically bad and needs to be replaced. Then windows needs to be reinstalled from scratch.
If you disconnect the hard drive altogether you can likely F12 boot from a LIVE UBUNTU CD and everything works except the bad drive.
ubuntu-12.04.5-desktop-i386.iso
CWFan2
1 Rookie
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10 Posts
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March 12th, 2017 09:00
Where would I best be able to buy a new hard drive for my Dell XPS 9100 desktop pc if indeed the hard drive is shot? How do I know WHAT hard drive to purchase? Thank you. ... CWFan2
rdunnill
6 Professor
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8.8K Posts
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March 12th, 2017 10:00
The old hard drive should be a 3.5-inch SATA. You can remove it and install it in a USB external enclosure, and then test it using your new all-in-one. That will tell you whether it is at fault.
I suspect a deeper issue like the power supply is behind your woes.
Regarding a new hard drive, any 3.5-inch SATA 2.2tb or less in size should do.
speedstep
9 Legend
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47K Posts
2
March 13th, 2017 10:00
I get them from amazon.
https://www.amazon.com/Blue-Cache-Desktop-Drive-WD10EZEX/dp/B0088PUEPK/
F12 Booting a Linux CD is an easy way to determine if the rest of the hardware is ok.